Senior Incident Response Lead — MDR & Crisis Commander

Sophos; United States; Remoto; USD 180.000 - 280.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first culture

Employee-led diversity networks

Global partner ecosystem

Descrizione del lavoro

Sophos is seeking a senior incident response leader to manage the Critical Incident Response Team for MDR customers. You will serve as the Incident Commander for high-severity incidents, guiding staffing, prioritization, and operational quality across squads.

The role emphasizes coaching analysts, developing career paths, and driving process improvements using metrics and cross-functional partnerships in a remote-first culture.

Competenze

• Experience leading incident response or MDR teams.
• Ability to coach and develop analysts.
• Strong collaboration with cross-functional partners.

Mansioni

• Lead and manage Sophos' Critical Incident Response Team for MDR customers.
• Act as senior escalation point and Incident Commander for high-severity incidents.
• Staffing, prioritization, and operational quality across squads.
• Develop analysts through coaching, feedback, and career support.
• Drive improvements using metrics, playbooks, and cross-functional partnerships.

Conoscenze

Incident response leadership

Coaching & mentoring

Staff management

Descrizione del lavoro

Sophos is seeking a senior incident response leader to manage the Critical Incident Response Team for MDR customers. You will serve as the Incident Commander for high-severity incidents, guiding staffing, prioritization, and operational quality across squads.

The role emphasizes coaching analysts, developing career paths, and driving process improvements using metrics and cross-functional partnerships in a remote-first culture.