Senior In-Home Care Coordinator & Client Success Advocate

Open Arms Solutions; Chicago (IL); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision benefits

Paid time off

Mileage reimbursement

Professional development opportunities

Meaningful impact in Chicagoland area

Job summary

Open Arms Solutions in Chicago seeks an experienced In-Home Care Coordinator to support clients and caregivers across the city and North Suburbs. You will manage client relationships, conduct assessments, coordinate care, and ensure high-quality service from intake through ongoing care.

Ideal candidates excel in fast-paced environments, build strong relationships, and balance client service, caregiver support, scheduling, and growth activities while maintaining compliance and documentation in

Qualifications

• Experience in home care, healthcare, senior living, case management, or care coordination.
• Strong interpersonal and relationship-building skills.
• Excellent organization and time-management abilities.
• Ability to work independently while collaborating with a team.
• Comfortable using technology and documentation systems.
• Valid driver's license and reliable transportation.
• Travel required.

Responsibilities

• Conduct in-home client assessments and reassessments.
• Develop and maintain relationships with clients and family members.
• Monitor client satisfaction and address service concerns promptly.
• Collaborate with scheduling teams to ensure client care needs are met.
• Support care plan implementation and ongoing service delivery.
• Serve as primary contact for assigned caregivers.
• Conduct caregiver check-ins and performance discussions.
• Support caregiver retention through engagement and proactive communication.
• Assist with matching caregivers to client needs and preferences.
• Build relationships with referral partners and community stakeholders.
• Participate in networking, outreach, and community engagement activities.
• Document referral activity and relationship development efforts.
• Maintain accurate client and caregiver documentation.
• Track activities and follow-up tasks in company systems.
• Partner with recruiting, scheduling, and leadership teams to support growth goals.
• Ensure compliance with company policies and industry requirements.

Skills

Interpersonal skills

Time management

Documentation systems

Technology aptitude

Education

Bachelor's degree in Social Work / Healthcare / Human Services / Nursing

Job description

Open Arms Solutions in Chicago seeks an experienced In-Home Care Coordinator to support clients and caregivers across the city and North Suburbs. You will manage client relationships, conduct assessments, coordinate care, and ensure high-quality service from intake through ongoing care.

Ideal candidates excel in fast-paced environments, build strong relationships, and balance client service, caregiver support, scheduling, and growth activities while maintaining compliance and documentation in