Senior Home Care Care Coordinator & Client Liaison

Concierge Care- St. Augustine, FL; Lisle (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Open Arms Solutions in the Chicago area is seeking a compassionate Community Care Coordinator to oversee client assessments, care planning, and caregiver support for senior in-home services.

The role involves intake guidance, matching clients with caregivers, scheduling, quality assurance visits, and acting as a liaison among clients, families, and service teams to ensure superior care delivery from Lisle Creek Estates facility in the West Suburbs.

Qualifications

• 3–5 years of experience in a high-touch, client-facing role, preferably in senior care, private duty, or hospitality.
• CNA certification is strongly preferred.
• Proven experience in care management, managing complex client relationships, and supporting or leading a team of professional caregivers.
• Strong communication, interpersonal, and problem-solving skills, with a high degree of discretion and professionalism.
• Knowledge of ADLs and IADLs for senior care clients.
• Experience working in a private duty/home care service company.
• Exceptional organizational skills and attention to detail.
• Proactive, service-oriented mindset with a genuine passion for providing extraordinary care.
• Proficiency in WellSky or other care management software and Microsoft Office 365.
• Ability to lift up to 50 pounds.
• Valid driver’s license and reliable, professional transportation.

Responsibilities

• Conduct in-depth, personalized consultations and assessments with clients and families to develop tailored care plans.
• Guide clients and families through the intake process, including agency registration, care planning, and budgeting for ongoing in-home services.
• Manage a select caseload of clients as the main point of contact, overseeing all aspects of their care and ensuring a seamless, high-quality experience.
• Provide coverage for client shifts on an emergency basis when scheduled caregivers are unable to work.
• Support hiring decisions and assist in training and mentoring caregivers to meet the high standards of concierge-level service.
• Match clients with caregivers based on skill set, experience, personality, and lifestyle preferences to promote strong, lasting relationships.
• Conduct regular quality assurance visits and check-ins to confirm that care plans are being followed and that clients and families are fully satisfied.
• Anticipate evolving client and family needs and offer proactive solutions and personalized recommendations.
• Act as a dedicated liaison between clients, families, customer service, and scheduling teams to promote clear communication and timely resolution of issues.
• Maintain accurate, thorough, and confidential records for both clients and caregivers.
• Participate in process improvement, system implementation, and integration projects as a super-user of key cloud-based business systems.

Skills

Client relations

Care coordination

Strong communication

Problem solving

Organization

Training/mentoring

Customer service

Discretion

Education

CNA certification (preferred)

Tools

WellSky

Microsoft Office 365

Driver's license

Job description

Open Arms Solutions in the Chicago area is seeking a compassionate Community Care Coordinator to oversee client assessments, care planning, and caregiver support for senior in-home services.

The role involves intake guidance, matching clients with caregivers, scheduling, quality assurance visits, and acting as a liaison among clients, families, and service teams to ensure superior care delivery from Lisle Creek Estates facility in the West Suburbs.