Senior Implementation Leader - Client Success & Strategy

Inspira Financial; Oak Brook (IL); On-site; USD 76,000 - 83,000; Full time

Job summary

Inspira Financial in Oak Brook, IL seeks a Sr. Implementation Manager to lead client onboarding and ongoing program success for high‑profile customers within the CDB Client Services group.

You will coach, train, and mentor teams, develop and update implementation policies, and oversee delivery of PayFlex products and services from pre‑sale through post‑sale onboarding, fostering long‑term partnerships. Responsibilities include owning the implementation plan, coordinating across sales,

Qualifications

• 5–7 years of experience in implementation or project management.
• Bilingual language skills preferred.
• Strong analytical skills with proactive mindset.

Responsibilities

• Act as the single point-of-contact for benefit plan implementation; mediates and coordinates resolution of all project deliverables and implementation related issues
• Ensure implementation strategy is administered in accordance with all performance guarantee arrangements
• Partner with all key stakeholders to proactively identify and address critical implementation issues
• Evaluate impact of client-requested exceptions and develop reasonable alternatives
• Collaborate on review and development of recommendations for design of complex account and benefit structures
• Participate in high profile client finalist meetings representing capabilities of implementation services
• Effectively manage implementation team dynamics and provide direction/coaching
• Assist the Manager in monitoring activities such as meeting service levels and design/testing of new offerings
• Maintain a positive work atmosphere with the team and internal departments
• Assist in updating internal Client Success and onboarding policies

Skills

Strong relationship skills

Bilingual

Analytical skills

Education

Bachelor's Degree in Business/Finance/Communications

Tools

Microsoft Excel

Word

Outlook

Salesforce CRM

Trust Accounting Systems

Job description

Inspira Financial in Oak Brook, IL seeks a Sr. Implementation Manager to lead client onboarding and ongoing program success for high‑profile customers within the CDB Client Services group.

You will coach, train, and mentor teams, develop and update implementation policies, and oversee delivery of PayFlex products and services from pre‑sale through post‑sale onboarding, fostering long‑term partnerships. Responsibilities include owning the implementation plan, coordinating across sales,