Implementation Excellence Lead — Onboarding & Playbooks

The Blue Venture Fund; Oak Brook (IL); Remote; USD 120,000 - 160,000; Full time

Job summary

Inspira Financials is seeking a Sr. Manager, Implementation Excellence to lead the implementation standards function, a shared service powering the Partner & Employer Onboarding teams.

You will build from the ground up: establishing cross‑team standards, designing and delivering training infrastructure, owning the playbooks, managing change, and partnering on onboarding collateral. A builder mindset is essential to create structure where little exists, move fast under ambiguity, and earn trust

Responsibilities

• Own and evolve the implementation toolset across all platforms, driving prioritization and adoption while eliminating manual tracking workarounds.
• Standardize implementation workflows across employer and partner onboarding, identifying and closing process gaps.
• Build and maintain the infrastructure required to support partner and employer onboarding processes end to end.
• Design and deliver the training curriculum and program for the onboarding team, addressing documented gaps in platform documentation and readiness.
• Build structured onboarding programs for new implementation associates, ensuring rapid ramp to full productivity.
• Partner with the partner onboarding team to codify processes as training content for the broader implementation organization.
• Track and report new platform fluency across the employer group team, providing leadership with visibility into onboarding readiness and capability development.
• Lead the change management strategy for new implementation infrastructure, process rollouts, and the ongoing build-out of the onboarding center of excellence.
• Partner with Sr. Director to develop and execute communication plans for platform transitions, process changes, and career framework rollouts.
• Track and communicate the implementation organization’s readiness progress to leadership on an ongoing basis.
• Build and maintain the implementation playbook library covering all market segments and platforms.
• Document requirements gathering processes for complex implementations, developing templates and standards for Business Analyst-level work.
• Own the white label implementation playbook — defining what varies by partner and what remains standardized underneath.
• Ensure playbooks are living documents, updated continuously based on post-implementation feedback and evolving onboarding best practices.
• Partner with marketing and internal stakeholders to develop and maintain client-facing implementation materials and onboarding communications.
• Partner with internal stakeholders to maintain continuous feedback loop to identify opportunities for improvement.
• Directly manage Implementation Coordinators, providing coaching, direction, and career development.
• Assess and recommend additional dedicated roles (Project Coordinator, Business Analyst) as the team matures and workload warrants.
• Act as interim chair of the Implementation Excellence working group until the function is fully staffed.
• Partner with implementation team leaders to ensure shared service resources are allocated fairly and effectively across teams.

Job description

Inspira Financials is seeking a Sr. Manager, Implementation Excellence to lead the implementation standards function, a shared service powering the Partner & Employer Onboarding teams.

You will build from the ground up: establishing cross‑team standards, designing and delivering training infrastructure, owning the playbooks, managing change, and partnering on onboarding collateral. A builder mindset is essential to create structure where little exists, move fast under ambiguity, and earn trust