Client Onboarding Implementation Lead

Broadridge Financial Solutions; New York (NY); On-site; USD 110,000 - 130,000; Full time

Job summary

Broadridge Financial Solutions is hiring an Implementation Project Manager in Edgewood, NY to lead client onboarding, implementation, and enhancement initiatives from planning through deployment and stabilization.

The role requires strong project management, stakeholder communication, and the ability to coordinate cross-functional teams in a fast-paced environment. Experience with SaaS deployments and Agile practices is preferred.

Qualifications

• 5+ years of Project Management, Implementation Management, Program Coordination, or related experience.
• Experience leading client-facing software implementation, onboarding, SaaS deployment, or enterprise technology projects.
• Strong project planning, scheduling, organizational, and stakeholder management skills.
• Experience managing multiple concurrent projects and competing priorities.
• Familiarity with Agile methodologies and related collaboration tools.

Responsibilities

• Lead onboarding, implementation, and enhancement projects from planning through production deployment and stabilization.
• Develop and maintain project plans, timelines, milestones, risks, dependencies, and action items.
• Serve as the primary point of coordination for project communications across internal and external stakeholders.
• Facilitate project meetings, status reviews, stakeholder discussions, and executive updates.
• Coordinate activities across Product, Engineering, Operations, QA, Client Services, Solutions, and client teams to ensure alignment and successful delivery.
• Proactively identify project risks, issues, dependencies, and resource constraints while driving resolution through collaboration and escalation when necessary.
• Work within Agile delivery environments to support implementation planning, Jira/Confluence tracking, sprint coordination, and delivery readiness activities.

Skills

Project management

Client-facing

Agile methodologies

Stakeholder management

Tools

Jira

Confluence

Job description

Broadridge Financial Solutions is hiring an Implementation Project Manager in Edgewood, NY to lead client onboarding, implementation, and enhancement initiatives from planning through deployment and stabilization.

The role requires strong project management, stakeholder communication, and the ability to coordinate cross-functional teams in a fast-paced environment. Experience with SaaS deployments and Agile practices is preferred.