Senior Implementation Lead — Client Delivery & Success

Origami Risk; United States; Hybrid; USD 105,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Wellness reimbursement

401(k) with company match

Flexible PTO in many states

Job summary

Origami Risk seeks a Senior Implementation Lead to be the primary client contact for active project implementations. You will guide a team, configure the platform, and ensure deliverables meet client requirements within a hybrid work model.

You will drive discovery sessions, maximize platform adoption, and coordinate with account management on pricing for changes. A strong background in professional services and insurance helps ensure client success.

Qualifications

• Bachelor’s Degree in a Computer Science or business-related field.
• JavaScript, XML, SQL experience preferred.
• 8+ years’ experience in a client-facing professional services position.
• Superior communication and presentation skills required.
• Strong interpersonal skills required.

Responsibilities

• Owns the execution and outcomes of the project and its deliverables; accountable for profitability, quality, client satisfaction, standards adherence, and communications.
• Leads discovery sessions for deliverables included in projects.
• Drives adoption of contracted functionality to maximize client value from Origami.
• Assigns deliverables and tasks to team members for project implementations.
• Configures the Origami platform to meet client requirements.
• Follows best practices, uses standard configurations, and designs solutions accordingly.
• Oversees bug-related JIRA tickets identified during implementation.
• Records hours worked per Origami time-entry policy.
• Manages tracking and reporting of project hours and erosion/auditing.
• Ensures timely entry and reporting of all team hours for all projects.
• Identifies potential scope creep and escalates to Project Manager.
• Performs unit testing of assigned deliverables.
• Prepares training materials and conducts user training.
• Identifies potential expanded sales opportunities and coordinates with account management.
• Supports pricing discussions and change orders with client.

Skills

Superior communication

Presentation skills

Interpersonal skills

JavaScript

XML

SQL

Client-facing experience

Insurance industry knowledge

Education

Bachelor’s Degree in Computer Science or business-related field

Job description

Origami Risk seeks a Senior Implementation Lead to be the primary client contact for active project implementations. You will guide a team, configure the platform, and ensure deliverables meet client requirements within a hybrid work model.

You will drive discovery sessions, maximize platform adoption, and coordinate with account management on pricing for changes. A strong background in professional services and insurance helps ensure client success.