Strategic Client Success Operations Leader

Origami Risk; Atlanta (GA); Hybrid; USD 128,000 - 160,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Flexible PTO

401(k) Match

Education Assistance

Wellness Reimbursement

Life Insurance

EAP

Dependent Care Savings

Job summary

Origami Risk is seeking a Lead, Client Success Strategy & Programs to oversee systems, platforms, and programs that enable Customer Success and Technical Account Management at scale.

Starting base pay ranges from $128,000 to $160,000 with bonus eligibility and comprehensive benefits including medical, dental, vision, wellness, life insurance, and a 401(k) with company match. Hybrid work options and flexible PTO support work‑life balance.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience in CS strategy, CS operations, revenue operations, or related SaaS function.
• Hands-on Salesforce experience including SOPs and workflow design.
• Experience with Planhat, Gainsight or ChurnZero as CS platforms.
• Data literacy with dashboards in Salesforce, Planhat or BI tools.

Responsibilities

• Develops, documents, and maintains SOPs for Salesforce use across CS.
• Owns the roadmap for evolving Salesforce configuration to support CS workflows.
• Maintains Planhat as the CS platform of record with data accuracy and health.
• Drives platform enhancements in partnership with CS leaders.
• Designs dashboards for CS performance views and executive summaries.
• Owns client journey documentation and execution across lifecycle stages.
• Leads coordination of the Client Portal and community as engagement channels.
• Owns client satisfaction survey strategy and closes the feedback loop.
• Coordinates cross-functional planning for Elevate conference.
• Maintains CS tech stack and knowledge management resources.

Skills

Strategic thinking

Cross-functional collaboration

Data-driven decision making

Communication skills

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce

Planhat

Gainsight

ChurnZero

Job description

Origami Risk is seeking a Lead, Client Success Strategy & Programs to oversee systems, platforms, and programs that enable Customer Success and Technical Account Management at scale.

Starting base pay ranges from $128,000 to $160,000 with bonus eligibility and comprehensive benefits including medical, dental, vision, wellness, life insurance, and a 401(k) with company match. Hybrid work options and flexible PTO support work‑life balance.