Senior Implementation Engineer - Customer-Facing, Flexible

Hidden Jobs; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive equity

Health coverage

401(k) with match

Flexible WFH/onsite

MacBook provided

Unlimited PTO

Quarterly off-sites

Job summary

Hidden Jobs is seeking a customer‑facing implementation engineer to join a small, high‑output engineering team building healthcare data exchange infrastructure. The role blends hands‑on full‑stack work with technical partnership responsibilities, guiding clients from onboarding through production rollout.

You will work with React, TypeScript, Node.js, and AWS as part of a founder‑heavy culture that prizes speed and craft, with flexible work‑from‑home or in‑office arrangements.

Qualifications

• 6+ years of experience supporting software implementations in customer-facing roles.
• Full-stack proficiency with React, TypeScript, and Node.js.
• Based in or willing to relocate to the San Francisco Bay Area.

Responsibilities

• Serve as the primary technical point of contact for customers through the full lifecycle.
• Lead onboarding discovery calls to capture use cases and success criteria.
• Manage and prioritize customer requests, coordinating with engineering teams.

Skills

React

TypeScript

Node.js

Customer-facing

Autonomy

Tools

AWS CDK

PostgreSQL

DynamoDB

S3

Snowflake

FHIR

Job description

Hidden Jobs is seeking a customer‑facing implementation engineer to join a small, high‑output engineering team building healthcare data exchange infrastructure. The role blends hands‑on full‑stack work with technical partnership responsibilities, guiding clients from onboarding through production rollout.

You will work with React, TypeScript, Node.js, and AWS as part of a founder‑heavy culture that prizes speed and craft, with flexible work‑from‑home or in‑office arrangements.