Customer-Facing Solutions Engineer, Enterprise SaaS

Codes Health; New York (NY); On-site; USD 125,000 - 200,000; Full time

Benefits offered by this job

Competitive base salary

Early-stage equity

Unlimited PTO

Benefits

Job summary

Codes Health is seeking a customer-focused solutions engineer to lead implementation efforts for the company's data ingestion platform. You will partner with our largest customers from kickoff through full rollout, translating their environment into a practical deployment and removing blockers across teams.

The role demands strong technical acumen to debug integrations, comfort with ambiguous, high-stakes rollouts, and the ability to align Engineering, Sales, and CS without formal authority.

Qualifications

• Genuinely enjoys working with customers.
• Able to debug integration issues with a customer's engineers.
• Comfortable with ambiguous, high-stakes rollouts without a fixed playbook.
• Can align Engineering, Sales, and CS without formal authority.
• Background in solutions engineering, implementation, or technical account management, ideally enterprise SaaS.

Responsibilities

• Partner directly with Codes' largest customers from kickoff through full rollout.
• Help customers integrate Codes into their existing workflows and translate tech constraints into deployment.
• Identify and solve technical bottlenecks that block partial rollout from full adoption.
• Own the final 20% of enterprise implementations to drive scale from six figures to seven figures.
• Work cross-functionally with Engineering, Sales, and Customer Success to unblock implementations.
• Build and maintain relationships with strategic accounts to influence retention and expansion.

Skills

Customer empathy

Technical debugging

Ambiguity handling

Cross-functional alignment

Solutions engineering background

Job description

Codes Health is seeking a customer-focused solutions engineer to lead implementation efforts for the company's data ingestion platform. You will partner with our largest customers from kickoff through full rollout, translating their environment into a practical deployment and removing blockers across teams.

The role demands strong technical acumen to debug integrations, comfort with ambiguous, high-stakes rollouts, and the ability to align Engineering, Sales, and CS without formal authority.