Senior Implementation Engineer

Stryker; Indiana; Remote; USD 78,000 - 130,000; Full time

Job summary

Stryker is seeking an Implementation Engineer to plan, architect, install, configure, test, and validate the Vocera solution in customer environments. You will integrate with phone/Nurse call/EHR systems, train customer staff, and develop test plans to ensure end-to-end system quality.

Role requires a Bachelor's in CS, at least 2 years in customer-facing technical services, and knowledge of HL7 or healthcare IT interoperability.

Qualifications

• Bachelor’s degree in computer science or a related technical field is required.
• Minimum 2 years of relevant experience in a customer-facing technical services or support.
• Healthcare IT interoperability (HL7) experience is preferred.
• VMware vCenter experience in large production environments is expected.
• Familiarity with monitoring tools (Nagios, Zabbix) and configuration management (Ansible) is a plus.
• Experience with TCP/IP networking and security fundamentals and load balancers (Citrix NetScaler or F5) is desirable.

Responsibilities

• Integrate Vocera with external systems including phone, nurse call, EHR, and messaging middleware.
• Train customer staff to maintain Vocera solutions and support system administrators.
• Create test plans, troubleshoot environments, and optimize system performance.
• Collaborate with clinical leads to collect workflow requirements and design a database.
• Coordinate activities with internal cross-functional teams and communicate status to stakeholders.
• Adhere to security measures to protect sensitive medical records and data.
• Travel up to 40% as part of the role.

Skills

Customer-facing tech services

TCP/IP networking

Project status reporting

Security best practices

Healthcare IT interoperability

Education

Bachelor's in Computer Science or related field

Tools

VMware vCenter

Nagios

Zabbix

Ansible

Citrix ADC

NetScaler

F5 Big IP

Job description

Work Flexibility: Remote The Implementation Engineer will execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. In this role you will plan, architect, install, configure, test, and validate Stryker's Vocera solution; this includes supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the system software, and performing end-to-end system testing.

What you will do:

• Integrate Stryker’s Vocera solution with external systems: phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware
• Transfer knowledge to our customer's technical staff to enable them to successfully maintain Vocera solutions; train the customer system administrator and help desk staff
• Create test plans, troubleshoot customer environments, and optimize the performance of the Vocera system
• Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements
• Coordinate activities effectively with internal cross functional teams
• Effectively communicate project status to stakeholders in a timely, consistent, and clear manner
• Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.
• Protect the security of medical or sensitive records to preserve their confidentiality

What you need:

• Required Bachelors in Computer Science or related technical field
• Minimum 2 years of relevant experience in a customer-facing technical services or support
• Preferred: Demonstrated ability with HL7 integrations or healthcare IT interoperability
• Prior VMWare vCenter experience in large production environments; working knowledge of the supporting infrastructure (blade server systems, storage arrays, networking equipment) associated with creating and supporting modern virtualized data centers
• Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar is a plus
• Experience with TCP/IP networking & security fundamentals as well as network load balancers (Citrix ADC; NetScaler or F5 Big IP)
• Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
• Prior experience integrating nurse call and/or patient monitoring systems
• Ability to deploy technology in the healthcare market is highly desired
• United States of America

Pay Ranges:

USN: $77,700 - $129,500 USD Annual US5: $81,600 - $136,000 USD Annual US10: $85,500 - $142,500 USD Annual US15: $89,400 - $148,900 USD Annual US20: $93,200 - $155,400 USD Annual US30: $101,000 - $168,400 USD Annual View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 40%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World's Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.