Field Service Technician - Communications - New York City

Stryker Employment Company, LLC; New York (NY); Hybrid; USD 44,000 - 74,000; Full time

Job summary

Stryker Communications is seeking a Field Service Technician to provide onsite service and support for a range of medical technology in a defined territory. You will troubleshoot, repair, and resolve complex issues, while delivering exceptional customer service to hospital staff and clinicians.

The role emphasizes fieldwork, documentation, and cross-functional collaboration; 70% travel; valid U.S. driver's license required.

Qualifications

• 2 years of installation or production line experience with Stryker Communications or 2-3 years industry experience with relevant field service experience.
• High School Diploma or GED is required.
• Effective interpersonal and communication skills.
• Must communicate effectively with surgeons, hospital staff, nurses and biomedical personnel.
• Ability to prioritize issues.
• Computer literate.
• Functional with Microsoft Office including Excel, and Word.
• Ability to learn new systems and technologies quickly.
• Basic electronic and mechanical aptitude.
• Cable termination of standard digital and analog industry connectors.
• Knowledge of video, audio and data communications systems.
• Knowledge of OR etiquette and basic hospital procedure.
• Valid driver's license United States of America.

Responsibilities

• Perform field service, troubleshooting, repairs, maintenance, and quality checks on Stryker Communications equipment at customer sites.
• Following written procedures for mechanical, electrical, and electronic systems.
• Managing service calls from initial issue through resolution and maintaining accurate technical and quality documentation.
• Partnering with Operations, R&D, and internal teams to troubleshoot and resolve complex technical challenges.
• Communicating effectively with customers and healthcare professionals, including hospital biomedical and nursing staff.
• Providing onsite training to new employees and, when needed, hospital staff on equipment and technical processes.
• Supporting post-market surveillance activities and appropriately escalating issues that may require FDA notification or MDR reporting.
• Maintaining compliance with company policies, quality systems, and required ComplianceWire training.
• Keeping leaders and team members informed of significant issues, risks, and technical challenges.
• Exercising the independence and authority needed to ensure quality and compliance requirements are met and making decisions that may impact immediate operations and, in some cases, the broader organization.

Skills

Field service

Troubleshooting

Customer service

Electrical/electronic systems

MS Office

Valid driver's license

Interpersonal communication

Training delivery

Regulatory awareness

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Work Flexibility: Field-based As a Field Service Technician, you will provide onsite technical service and support for Stryker Communications products within an assigned territory. You’ll work directly with healthcare customers to investigate, troubleshoot, repair, and resolve complex technical issues while delivering a high level of customer service. This role involves working with a variety of medical technology and equipment, including Video/Audio Integration platforms, Advanced LED Surgical Lights, Medical Equipment Management Systems, Networking systems, and Surgical Tables. Technicians work independently, with guidance from a Team Lead and/or RISM, and use established procedures and critical problem‑solving skills to identify and resolve equipment issues.

Key Responsibilities

• Performing field service, troubleshooting, repairs, maintenance, and quality checks on Stryker Communications equipment at customer sites.
• Following written procedures for mechanical, electrical, and electronic systems.
• Managing service calls from initial issue through resolution and maintaining accurate technical and quality documentation.
• Partnering with Operations, R&D, and internal teams to troubleshoot and resolve complex technical challenges.
• Communicating effectively with customers and healthcare professionals, including hospital biomedical and nursing staff.
• Providing onsite training to new employees and, when needed, hospital staff on equipment and technical processes.
• Supporting post-market surveillance activities and appropriately escalating issues that may require FDA notification or MDR reporting.
• Maintaining compliance with company policies, quality systems, and required ComplianceWire training.
• Keeping leaders and team members informed of significant issues, risks, and technical challenges.
• Exercising the independence and authority needed to ensure quality and compliance requirements are met and making decisions that may impact immediate operations and, in some cases, the broader organization.

Physical Requirements

• Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• Must be able to review printed materials.
• Must have demonstrated fine motor skills.
• Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.).
• Ability to work with large pieces of equipment.

Skills / Experience Required

• 2 years of installation or production line experience with Stryker Communications or 2-3 years industry experience with relevant field service experience.
• High School Diploma or GED required.
• Effective interpersonal and communication skills.
• Must be able to communicate effectively with surgeons, hospital staff, nurses and biomedical personnel.
• Ability to prioritize issues.
• Computer literate.
• Functional with Microsoft Office including Excel, and Word.
• Ability to learn new systems and technologies quickly.
• Basic electronic and mechanical aptitude.
• Skilled at cable termination of all standard digital and analog industry connectors.
• Knowledge of video, audio and data communications systems.
• Knowledge of OR etiquette and basic hospital procedure.
• Valid driver's license United States of America.

Pay Ranges: USN: $31.92 - $44.88 USD Hourly US20: $38.31 - $53.86 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 70%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces!

For more information, visit: www.stryker.com

Work Flexibility

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.