Senior Implementation Consultant – Key Accounts

adpinternalcareers; Tempe (AZ); Remote; USD 90,000 - 120,000; Full time

Job summary

ADP is seeking an Implementation Consultant III – Key Accounts to combine business consulting with ADP solutions for onboarding experiences. You will deliver high-impact product implementations, guiding clients through complex adoption journeys and ensuring seamless success across services.

The role emphasizes collaboration, process improvement, and proactive knowledge sharing, with a focus on building trust and long-term client relationships in a fast-paced environment.

Qualifications

• Experience in a client service environment with a focus on outcomes.
• Strong consulting mindset with ability to translate business needs into solutions.
• Proven ability to lead projects and coordinate multiple stakeholders.

Responsibilities

• Serve as subject matter expert for implemented solutions.
• Lead workflow for other consultants and support mapping of client requirements.
• Act as a backup to the implementation manager and ensure timely delivery.
• Consult with clients to design and deliver comprehensive product solutions.
• Guide clients to the best solution for business needs and long-term value.
• Share knowledge to mentor specialists and junior consultants.
• Interpret issues and craft creative, effective resolutions.
• Analyze client systems and business processes to align with ADP products.
• Partner with clients to understand business requirements and interface needs.
• Incorporate new processes and tools when recommending solutions.
• Build long-term relationships and trust with customers.
• Coordinate with sales and customer service teams for seamless delivery.
• Communicate priorities, timelines, and issues to project stakeholders.

Skills

Client service

Business consulting

Project management

Communication skills

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

ADP is seeking an Implementation Consultant III – Key Accounts to combine business consulting with ADP solutions for onboarding experiences. You will deliver high-impact product implementations, guiding clients through complex adoption journeys and ensuring seamless success across services.

The role emphasizes collaboration, process improvement, and proactive knowledge sharing, with a focus on building trust and long-term client relationships in a fast-paced environment.