Implementation Consultant III - Key Accounts

adpinternalcareers; Tempe (AZ); Remote; USD 90,000 - 120,000; Full time

Job summary

ADP is seeking an Implementation Consultant III – Key Accounts to combine business consulting with ADP solutions for onboarding experiences. You will deliver high-impact product implementations, guiding clients through complex adoption journeys and ensuring seamless success across services.

The role emphasizes collaboration, process improvement, and proactive knowledge sharing, with a focus on building trust and long-term client relationships in a fast-paced environment.

Qualifications

• Experience in a client service environment with a focus on outcomes.
• Strong consulting mindset with ability to translate business needs into solutions.
• Proven ability to lead projects and coordinate multiple stakeholders.

Responsibilities

• Serve as subject matter expert for implemented solutions.
• Lead workflow for other consultants and support mapping of client requirements.
• Act as a backup to the implementation manager and ensure timely delivery.
• Consult with clients to design and deliver comprehensive product solutions.
• Guide clients to the best solution for business needs and long-term value.
• Share knowledge to mentor specialists and junior consultants.
• Interpret issues and craft creative, effective resolutions.
• Analyze client systems and business processes to align with ADP products.
• Partner with clients to understand business requirements and interface needs.
• Incorporate new processes and tools when recommending solutions.
• Build long-term relationships and trust with customers.
• Coordinate with sales and customer service teams for seamless delivery.
• Communicate priorities, timelines, and issues to project stakeholders.

Skills

Client service

Business consulting

Project management

Communication skills

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

**NOTE**: While the Tempe, AZ, office is highly preferred, the hiring management team may be open to homeshored talent that is ideally within the MST or PST time zones.

Unlock Your Career Potential: Implementation at ADP.

Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Consultant III – Key Accounts.

In this position, you'll couple your business consulting expertise with our innovative solutions to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Serve as subject matter expert
• Lead workflow for other consultants
• Serve as backup to the implementation manager
• Consult with clients to deliver a comprehensive product solution
• Guide and drive the client towards the best solution for their business needs
• Share knowledge and expertise to help lead specialists and lower level consultants
• Interpret issues and find creative solutions to help the business with their long terms needs
• Analyze existing systems, interface requirements, business processes
• Partner with client to understand their business related needs
• Incorporate new processes, tools and approaches when recommending product solutions
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Work proactively to provide information, best practices, and training on the ADP products
• Ability to influence client and guide the client to best solution to help resolve their client needs
• Build long term relationship and trust
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities,
• timeliness, issues as they arise

QUALIFICATIONS REQUIRED:

• At least 10 years of experience working in a client service/customer service environment
• At least 5 years of business consulting experience.
• Bachelor's degree or equivalent in education and experience

PREFERRED QUALIFICATIONS:

Preference will be given to candidates who have the following:

• FPC certification highly preferred
• PEO Implementation experience/expertise highly preferred
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Strong client relationship building skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Excellent analytical and time management skills
• Excellent communication skills both verbal and written
• Proficient using Microsoft Office