Implementation Consultant II: Client Solutions & Success

adpinternalcareers; Denver (CO); On-site; USD 70,000 - 95,000; Full time

Job summary

ADP is hiring an Implementation Consultant II. In this role, you'll leverage top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

You will consult with clients to deliver a comprehensive ADP solution, analyze systems, guide toward best solutions, and build lasting relationships while collaborating with ADP teams across sales and customer service.

Qualifications

• At least 3 years of experience working in a client service/customer service environment.
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, interface requirements, business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Build long term relationship and trust
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

Skills

Customer service

Business consulting

Analytical skills

Time management

Communication skills

Microsoft Office

Payroll experience

Education

Bachelor's degree or equivalent in education and experience

Job description

ADP is hiring an Implementation Consultant II. In this role, you'll leverage top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

You will consult with clients to deliver a comprehensive ADP solution, analyze systems, guide toward best solutions, and build lasting relationships while collaborating with ADP teams across sales and customer service.