Senior Implementation Consultant - GA, On Site

Namely; Duluth (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off (PTO)

Job summary

Namely is seeking a Senior Implementation Consultant based in Duluth, GA to oversee complex benefit implementations. The ideal candidate will possess at least 5 years of experience in benefit administration and will act as a subject matter expert, ensuring client needs are met efficiently.

This position requires strong knowledge of employee benefits and relevant HR systems, alongside excellent problem-solving and communication skills. Join us for a fulfilling opportunity with comprehensive healthcare benefits and a supportive work environment.

Qualifications

• Minimum of 5 years of related experience in benefit implementation.
• Bachelor’s degree or equivalent experience preferred.
• Strong understanding of applicable federal and state regulations.

Responsibilities

• Lead the benefit implementation process for new clients.
• Serve as the primary contact for clients during implementation.
• Manage multiple implementations simultaneously while meeting deadlines.

Skills

Employee benefit programs

HR and benefits administration systems

Problem-solving

Communication skills

Organizational skills

Education

Bachelor's degree or relevant certification

Tools

PrismHR

Microsoft Office Suite

Job description

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.

Position Summary

The Senior Implementation Consultant, Client Benefits (Senior BIC) serves as a highly experienced subject matter expert responsible for leading complex benefit implementations and ensuring an exceptional client experience. In addition to performing all responsibilities of the Implementation Consultant, Client Benefits role, the Senior BIC provides mentorship and guidance to team members, supports process improvement initiatives, and is frequently assigned to clients with higher levels of complexity, risk, or customization needs.

Essential Duties and Responsibilities

• Lead the benefit implementation process for new clients from project initiation through completion, ensuring a seamless, compliant, and timely transition to services.
• Serve as the primary benefits point of contact for clients during the implementation phase, addressing questions, managing expectations, and resolving issues as they arise.
• Provide expert guidance on benefit configuration, system setup, eligibility rules, carrier connections, and implementation best practices.
• Coordinate and collaborate with cross-functional teams including Sales, Client Relations, Payroll, Integrations, and other internal partners to ensure alignment and successful execution.
• Act as a subject matter expert on employee benefits, benefit administration processes, system functionality, and applicable federal and state regulations.
• Manage multiple implementations simultaneously while prioritizing workload, meeting deadlines, and maintaining accuracy and organization.
• Perform detailed data review and quality control to validate setup accuracy, compliance, and readiness for go‑live.
• Identify, assess, and proactively mitigate risks, dependencies, and gaps throughout the implementation lifecycle.
• Lead complex, high‑risk, or high‑difficulty client implementations that require advanced knowledge, customization, or coordination.
• Serve as an escalation resource for complex client or system issues encountered during the implementation phase.
• Mentor and support Benefit Implementation Consultants by sharing knowledge, assisting with troubleshooting, and providing guidance on complex benefit, system, or regulatory scenarios.
• Identify opportunities for process improvement and contribute to the enhancement of implementation methodologies, tools, templates, and training materials.
• Stay current on industry trends, regulatory changes, and system enhancements and apply that knowledge to client implementations and internal guidance.
• Support department initiatives, special projects, pilots, integrations, acquisitions, and change management efforts as assigned.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of employee benefit programs, including health insurance, retirement plans, and other related benefit offerings.
• Strong understanding of benefit implementation and administration processes, including system configuration, eligibility rules, carrier connections, and workflow best practices.
• Advanced knowledge of applicable federal and state regulations related to benefit administration and compliance.
• Proficiency in HR and benefits administration systems and tools, specifically PrismHR.
• Excellent written and verbal communication skills, with the ability to clearly explain complex benefit, system, and regulatory concepts to clients and internal stakeholders.
• Strong interpersonal skills with the ability to build rapport, establish trust, and maintain effective working relationships with clients and cross‑functional partners.
• Advanced problem‑solving and analytical skills, with the ability to evaluate complex or ambiguous situations and recommend effective, compliant solutions.
• Exceptional attention to detail and strong quality‑control skills to ensure accuracy, completeness, and readiness throughout the implementation process.
• Ability to effectively prioritize, re‑prioritize, and manage multiple concurrent implementations in a fast‑paced environment.
• Ability to remain calm, professional, and effective in escalated, high‑pressure, or emotionally sensitive situations.
• Demonstrated ability to mentor and support peers by sharing knowledge, best practices, and problem‑solving approaches.
• Strong organizational skills with the ability to balance individual client responsibilities while supporting overall team needs.
• Proven ability to work collaboratively, contribute positively to team dynamics, and promote consistent implementation practices.
• Consistent demonstration of sound judgment, accountability, professionalism, and discretion.

Education & Experience

• Minimum of 5 years of related experience in benefit implementation, benefit administration, or a closely related field.
• High School Diploma/GED or an equivalent combination of experience, education, certifications, or training required.
• Bachelor’s degree or minimum of 5 years related experience AND related certification preferred.
• Demonstrated experience managing complex or large‑scale benefit implementations.
• Proficiency in HR software and tools, specifically PrismHR.
• Strong understanding of employee benefits, including health insurance, retirement plans, and related programs.
• Working knowledge of applicable federal and state regulations related to benefit administration.
• Proven ability to manage multiple implementation projects simultaneously and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Required Licenses and/or Certifications

Industry certification not required but preferred (e.g., FPC, CPP, PHR, SHRM‑CP, PMP, or similar).

Physical Demands

• Frequent requirement to sit; occasional requirement to stand and walk.
• Specific vision abilities required include close vision, color vision, and ability to adjust focus.
• Frequently required to talk and hear.
• Moderate concentration/intensity, which includes prolonged mental effort.
• Average memory, taking into consideration the amount and type of information.
• Noise level in the work environment is usually moderate.

Environmental Conditions

Indoor, office environment. May occasionally experience moderate noise from office equipment or coworkers.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: Group RRSP with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable provincial statutes
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
• Additional Compensation: [e.g., signing bonus, commission structure] if applicable