Implementation Consultant, HCM -AZ, GA On Site

Namely; Chandler (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Flexible spending account (FSA)

Job summary

Namely is seeking an Implementation Consultant, HCM, to ensure seamless onboarding for clients. This role involves managing all aspects of implementation, collaborating closely with clients and internal teams to meet business objectives.

The ideal candidate has at least 2 years of experience in HR/Payroll outsourcing and is proficient in payroll and HR software. Benefits include health insurance and a 401(k) plan with company match.

Qualifications

• At least 2 years of related work experience.
• HR/Payroll outsourcing industry knowledge.
• Proficiency in using payroll and HR software.

Responsibilities

• Collaborate closely with clients to gather data for system configuration.
• Manage the implementation from kick-off through go-live.
• Provide training and guidance to clients on HRIS system use.

Skills

Excellent communication

Problem-solving mindset

Attention to detail

Organizational skills

Proficiency in Microsoft Office

Education

Associate degree or equivalent experience

Tools

HRIS software

Payroll software

Microsoft Office

Job description

We are a proud work‑from‑office company. If you're ready to work on‑site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a “One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.

Position Summary

The Implementation Consultant, HCM, plays a crucial role in ensuring a seamless transition for our clients as they onboard onto company services. The consultant contributes to the successful implementation and integration of our Payroll and HR Solutions, enabling our clients to streamline their processes and achieve their business objectives. The role leads a client’s full implementation by understanding their requirements and configuring our solutions to meet their needs, using a consultative approach to enable our clients to utilize our solutions to their fullest potential.

Essential Duties and Responsibilities

• Collaborate closely with clients to understand their specific payroll and HR requirements and gather necessary data for successful system configuration.
• Manage the full scope of implementation, from kick‑off through go‑live, managing realistic expectations throughout.
• Partner with internal stakeholders, including Sales, Payroll, and Product teams, to understand our clients’ business needs and ensure a cohesive implementation process.
• Lead client meetings to effectively communicate implementation timelines, milestones, and project deliverables.
• Provide training and guidance to clients on how to use our HRIS system effectively, ensuring a smooth transition and user adoption.
• Troubleshoot and resolve any technical or process‑related issues that arise during the implementation phase.
• Maintain Client Space (Customer Relationship Management System) throughout the client’s implementation phase by updating project milestones, tasks and collateral.
• Effectively transition clients to the service team for ongoing support once they are live to achieve client experience requirements.
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills and Abilities

• Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams.
• Problem‑solving mindset with the ability to analyze complex situations and provide effective solutions.
• Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments.
• Ability to effectively prioritize and re‑prioritize as needed to meet changing business objectives and requirements.
• Ability to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.
• Remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations.
• Constantly assess the neatness, accuracy, thoroughness of the work assigned.

Education & Experience

Associate degree or equivalent combination of experience, skills, education (including other relevant non‑traditional degree programs, certifications, or job training programs) preferred.

• At least 2 years of related work experience required.
• HR/Payroll outsourcing industry knowledge required.
• Proficiency in using payroll and HR software, with the ability to quickly learn and adapt to new systems.
• Strong understanding of payroll and HR processes, regulations, and compliance requirements.
• Proven track record of managing multiple implementation projects simultaneously and meeting deadlines.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.

Required Licenses and/or Certifications

Industry certification is not required but would be beneficial to the role (i.e. FPC, CPP, PHR, SHRM‑CP, PMP, etc.).

Physical Demands

• Sedentary work: primarily involves sitting for extended periods while working at a desk or computer.
• Manual dexterity: frequent use of hands and fingers to operate a keyboard, mouse, calculator, printers, and other standard office equipment.
• Mobility: occasional movement within the office to retrieve documents, access equipment, or collaborate with team members.
• Visual acuity: ability to review payroll data, system screens, and written documentation accurately, with reasonable accommodation as needed.
• Lifting & carrying: minimal physical effort required; may include handling files or light office materials.

Mental Demands

• Focus & accuracy: sustained concentration required to process payroll, review data, and ensure accuracy across multiple client accounts.
• Decision making: ability to make routine decisions using established policies, procedures, and guidelines.
• Attention to detail: consistently high level of accuracy needed when entering, reviewing, and validating payroll and HRIS information.
• Problem‑solving: ability to identify errors, discrepancies, or system issues and take corrective action or elevate appropriately.
• Multitasking: manage multiple client requests, payroll deadlines, and administrative tasks in a fast‑paced environment.
• Stress tolerance: ability to remain calm and professional when working under deadlines or addressing client concerns.

Communication Demands

• Verbal communication: regular interaction with clients and internal teams to provide updates, resolve issues, and explain processes clearly.
• Written communication: ability to prepare clear and concise emails, notes, and documentation related to payroll, HRIS, and service requests.
• Interpersonal skills: ability to build positive working relationships and communicate professionally with individuals at varying levels of technical understanding.
• Cultural sensitivity: communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.

Environmental Conditions

Indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, or co‑workers.

Benefits

• Health insurance: medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: PTO, holidays, parental leave and sick leave provided as required by applicable state law.
• Other benefits: life insurance, short‑term disability, long‑term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
• Additional compensation: e.g., signing bonus, commission structure if applicable.