Senior Implementation & Adoption Lead (Remote)

Dono; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Dono is looking for a dedicated Customer Success Manager to own the post-sale journey for a portfolio of 10–20 accounts. You will lead onboarding and activation, ensuring smooth transitions and optimizing client adoption of our AI-powered property records platform.

The ideal candidate has 5–8 years of experience in customer success or technical account management, is comfortable with data interpretation, and is US-based with a willingness to travel for client engagement. This role is remote but requires regular domestic travel.

Qualifications

• 5–8 years in implementation, customer success, or technical account management in B2B SaaS or workflow software.
• Proven ability to drive adoption against measurable utilization targets.
• Comfortable pulling, interpreting, and presenting operational data.

Responsibilities

• Own the full post-sale journey for 10–20 accounts, including onboarding and optimization.
• Drive utilization and identify friction in client processes.
• Build account-level health reports and track utilization metrics proactively.

Skills

Implementation experience

Customer success management

Technical account management

Cross-functional fluency

Data interpretation skills

Background in real estate

Job description

Dono is looking for a dedicated Customer Success Manager to own the post-sale journey for a portfolio of 10–20 accounts. You will lead onboarding and activation, ensuring smooth transitions and optimizing client adoption of our AI-powered property records platform.

The ideal candidate has 5–8 years of experience in customer success or technical account management, is comfortable with data interpretation, and is US-based with a willingness to travel for client engagement. This role is remote but requires regular domestic travel.