Senior Immersive AV Technician (XR/VR) – Higher Ed

Westmihcc; Grand Rapids (MI); On-site; USD 57,000 - 69,000; Full time

Benefits offered by this job

Tuition waiver

Job summary

Grand Valley State University Information Technology Audio/Visual Specialist supports IT and AV systems across classrooms, labs, simulation centers, and conference areas. The role includes installation, maintenance, and upgrades of equipment, plus end-user training.

The position integrates with the Blue Dot initiative, expanding XR/VR deployments, coordinating with IT teams and vendors, and ensuring reliable immersive learning environments campus-wide.

Qualifications

• High school graduate with two-year degree in electronics or data communications, or equivalent experience.
• Minimum two years' experience in computer and peripheral equipment repair, with knowledge of TCP/IP networking and AV systems.
• Ability to read complex schematics and develop system diagrams.
• Strong verbal and written communication skills and customer service mindset.
• Ability to work independently and with teams, meeting deadlines under pressure.
• Experience with contractors and vendors on projects.

Responsibilities

• Provide hands-on desktop and AV support across university facilities including classrooms, labs, simulation centers, conference rooms, and immersive environments.
• Provide post-implementation support to the Blue Dot project with AV expertise and space readiness.
• Deploy and troubleshoot XR/VR hardware and software, ensuring safe multi-user operation.
• Supervise student employees and develop training materials for faculty on new technologies.
• Collaborate with IT teams, instructional designers, and vendors to resolve issues and evaluate new tech.
• Maintain inventory, logs, and licensing for AV and XR equipment across campuses.
• Assist PMO on IT/AV projects and participate in pilots and documentation.

Skills

TCP/IP networking

AV systems

Customer service

Communication

Self-motivation

Education

Two-year degree in electronics or data communications

Bachelor's degree ITIL foundations

CTS certification

Tools

Neat

Logitech

Shure

Extron

Crestron

Biamp

Job description

Grand Valley State University Information Technology Audio/Visual Specialist supports IT and AV systems across classrooms, labs, simulation centers, and conference areas. The role includes installation, maintenance, and upgrades of equipment, plus end-user training.

The position integrates with the Blue Dot initiative, expanding XR/VR deployments, coordinating with IT teams and vendors, and ensuring reliable immersive learning environments campus-wide.