Immersive Tech & AV Specialist

Grand Valley State University; Grand Rapids (MI); On-site; USD 57,000 - 69,000; Full time

Job summary

Grand Valley State University is seeking a hands-on IT/AV technician to support and maintain classroom, lab, and simulation environments across the City Campus in Grand Rapids and the Valley Campus in Allendale. The role covers operating, repairing, upgrading equipment and delivering end-user training, with an emphasis on XR/VR and immersive technologies.

You will supervise student staff, collaborate with IT teams, and help implement Blue Dot initiatives, with opportunities to pilot new

Qualifications

• High school graduate with a two-year degree in electronics or data communications.
• Minimum of two years' experience in computer and peripheral equipment repair.
• Demonstrated knowledge of TCP/IP networking and AV systems.
• Ability to read schematics and develop system diagrams.
• Strong verbal and written communication skills and customer service.
• Ability to work independently and collaboratively and meet deadlines.
• Experience coordinating with contractors and vendors.

Responsibilities

• Provide hands-on desktop and AV support across university facilities including classrooms, labs, and conference rooms.
• Provide post-implementation support to AV projects with equipment readiness and training.
• Deploy and maintain XR/VR hardware and software, including headsets and content platforms.
• Supervise student employees and develop user training and onboarding materials.
• Collaborate with IT teams, instructional designers, and vendors to resolve issues and assess new technologies.
• Maintain inventory, configuration logs, and licensing for AV and XR equipment across campuses.
• Partner with PMO on IT/AV projects, including design, installation, documentation, and pilots.

Skills

Networking TCP/IP

AV systems knowledge

Desktop/AV support

Customer service

Team supervision

Project collaboration

Technical training

Education

High school diploma + 2-year degree in electronics or data communications

Bachelor's degree in IT/related field (preferred)

Tools

Neat

Logitech

Shure

Extron

Crestron

Biamp

Job description

Grand Valley State University is seeking a hands-on IT/AV technician to support and maintain classroom, lab, and simulation environments across the City Campus in Grand Rapids and the Valley Campus in Allendale. The role covers operating, repairing, upgrading equipment and delivering end-user training, with an emphasis on XR/VR and immersive technologies.

You will supervise student staff, collaborate with IT teams, and help implement Blue Dot initiatives, with opportunities to pilot new