Senior Hybrid Trauma‑Informed Intake Specialist

University of Texas; United States; Hybrid; USD 55,000 - 65,000; Full time

Job summary

The University of Texas at Austin is seeking a Senior Outreach Program Coordinator (Intake Specialist) to support participant safety, access to services, and program quality within the Institute for Military & Veteran Family Wellness.

The role reviews intake forms, conducts follow‑up assessments, and provides referrals to community resources. It emphasizes trauma‑informed practices and crisis response collaboration.

Qualifications

• Bachelor’s Degree in social work, psychology, public health, human services, or related field with at least 5 years of program administration or coordination experience.
• Experience with intake, screening, case management, participant support, or human services.
• Strong assessment, documentation, and follow-up skills.
• Ability to engage participants with empathy, professionalism, and cultural humility.
• Experience with individuals navigating stress, transition, or emotional challenges.
• Excellent attention to detail.
• Experience with Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Values the contributions of others in the work environment.
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Coordinate with peer facilitators, program staff, and leadership to support crisis response procedures that promote a trauma‑informed, participant‑centered program environment.
• Communicate observed participant needs or program trends to inform program improvement.
• Follow all privacy, confidentiality, and data protection protocols.
• Contact participants who may be in crisis or need additional support to conduct follow‑up assessments.
• Provide tailored referrals to community providers, mental health resources, and veteran/military family support organizations as needed.
• Support participants throughout the intake process with empathy, cultural competence, and a trauma‑informed approach.
• Review and monitor participant intake and screening forms to assess support needs and risk factors.
• Identify participants whose needs may exceed peer support and require external resources, and refer accordingly.

Skills

Intake & screening

Case management

Empathy

Cultural humility

Program coordination

Attention to detail

Communication

Education

Bachelor’s Degree in social work, psychology, public health, human services, or related field

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

The University of Texas at Austin is seeking a Senior Outreach Program Coordinator (Intake Specialist) to support participant safety, access to services, and program quality within the Institute for Military & Veteran Family Wellness.

The role reviews intake forms, conducts follow‑up assessments, and provides referrals to community resources. It emphasizes trauma‑informed practices and crisis response collaboration.