Senior Outreach & Intake Specialist (Trauma-Informed)

The University of Texas at Austin; Austin (TX); Hybrid; USD 55,000 - 65,000; Full time

Job summary

The University of Texas at Austin seeks a Senior Outreach Program Coordinator (Intake Specialist) to review intake forms, assess risk, and connect participants with appropriate resources. You will perform follow-up assessments, provide referrals, and support peer groups with sensitivity and cultural humility.

Hybrid or remote work within Texas is possible; the role emphasizes trauma-informed practices and suicide prevention, contributing to program quality and participant wellbeing.

Qualifications

• Bachelor's degree in relevant field with at least 5 years of program administration/coordination experience.
• Experience with intake, screening, case management, participant support, or human services.
• Strong assessment, documentation, and follow-up skills.
• Ability to engage participants with empathy, professionalism, and cultural humility.

Responsibilities

• Coordinate with peer facilitators, program staff, and leadership to support crisis response procedures and inform program improvement.
• Contact participants in crisis to conduct follow-up assessments and provide tailored referrals.
• Review and monitor intake forms to assess support needs and risks; document outcomes per confidentiality standards.
• Support peer groups and trainings addressing sensitive topics, promote suicide prevention and traumainformed practices.

Skills

Empathy

Documentation

Follow-up

Microsoft Office

Education

Bachelor's Degree in social work, psychology, public health, human services, or in field of work to be performed

Tools

Microsoft Office

Job description

The University of Texas at Austin seeks a Senior Outreach Program Coordinator (Intake Specialist) to review intake forms, assess risk, and connect participants with appropriate resources. You will perform follow-up assessments, provide referrals, and support peer groups with sensitivity and cultural humility.

Hybrid or remote work within Texas is possible; the role emphasizes trauma-informed practices and suicide prevention, contributing to program quality and participant wellbeing.