Senior HVAC Technician – Diagnostics & Service Excellence

Serv Experts Heating & AC-MD LLC; Gaithersburg (MD); On-site; USD 67,000 - 85,000; Full time

Benefits offered by this job

Top pay

Bonus opportunities

PTO 24 days

Career growth opportunities

Medical insurance

401(k) plan

Life insurance

Disability insurance

Training academy

Company phone/tablet

Uniform & tool replacement

Salary incentive program

Job summary

Service Experts Heating & Air Conditioning is seeking an experienced HVAC technician to perform diagnostic and service work on residential and light commercial systems in Gaithersburg, MD. You will communicate with customers, promote services, and work under minimal supervision with a Field Supervisor or GM.

The role requires 4+ years of HVAC experience, EPA/safety certifications, and a valid driver's license.

Qualifications

• High school diploma or GED with additional training and 4+ years’ experience in HVAC.
• EPA and safety certifications required.
• Must possess valid licensing or certification as required by federal, state, provincial, or local laws for the work area.
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant and duct systems on HVAC equipment.
• Effective communication skills to interact with customers and resolve issues.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts.

Responsibilities

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Skills

HVAC proficient

Electrical troubleshooting

Reading wiring diagrams

Customer service

Valid driver’s license

Education

High School Diploma/GED

HVAC technical training

Tools

HVAC tools

Job description

Service Experts Heating & Air Conditioning is seeking an experienced HVAC technician to perform diagnostic and service work on residential and light commercial systems in Gaithersburg, MD. You will communicate with customers, promote services, and work under minimal supervision with a Field Supervisor or GM.

The role requires 4+ years of HVAC experience, EPA/safety certifications, and a valid driver's license.