Senior HVAC Technical Support & Field Solutions Specialist

gemairedistributors; Baton Rouge (LA); Hybrid; USD 42,000 - 67,000; Full time

Job summary

Gemaire Distributors seeks a skilled HVAC technical support specialist to assist customers remotely via Salesforce CRM, primarily by phone, chat, and email. The role also includes on-site support for installations and service issues, plus training sessions as needed.

The ideal candidate has strong HVAC field experience and excellent communication skills, with a readiness to travel as required. This position supports our sales team and contractor base, delivering expert guidance and reliable

Qualifications

• HVAC knowledge and field service experience.
• Strong communication skills (verbal & written).
• Proficient with Microsoft Office suite.
• Must have a valid driver's license and clean record.
• Willingness to travel overnight as required.

Responsibilities

• Provide remote technical support for product installation and service through Salesforce CRM; primarily via phone, chat, and email.
• Provide on-site technical support for installation and service issues.
• Educate customers on proper installation, service, and best practices to drive satisfaction.

Skills

HVAC technical service

Verbal & written communication

Microsoft Office

Salesforce CRM

Clean driving record

Tools

Salesforce CRM

Job description

Gemaire Distributors seeks a skilled HVAC technical support specialist to assist customers remotely via Salesforce CRM, primarily by phone, chat, and email. The role also includes on-site support for installations and service issues, plus training sessions as needed.

The ideal candidate has strong HVAC field experience and excellent communication skills, with a readiness to travel as required. This position supports our sales team and contractor base, delivering expert guidance and reliable