HVAC Technical Support Specialist (Remote & On-site)

Watsco; College Station (TX); On-site; USD 60,000 - 78,000; Full time

Job summary

Gemaire, a Watsco company, seeks an experienced Technical Support Specialist to assist HVAC contractors with installation, service and warranty guidance. You will resolve issues via phone, chat and on-site visits, using Salesforce CRM and field interactions to deliver clear, practical solutions.

You will educate customers on best practices, support the sales team with joint visits and tradeshow participation, and maintain detailed records of activities.

Qualifications

• Minimum 5 years of HVAC technical service experience.
• Excellent verbal and written communication skills.
• Computer literate; proficient with Microsoft Office.

Responsibilities

• Provide remote technical support via phone, chat and email.
• Provide on-site technical support for installation and service issues.
• Explain proper installation, service and diagnostic methods to customers.

Skills

HVAC experience

Communication skills

MS Office

Travel willingness

Tools

Salesforce CRM

Job description

Gemaire, a Watsco company, seeks an experienced Technical Support Specialist to assist HVAC contractors with installation, service and warranty guidance. You will resolve issues via phone, chat and on-site visits, using Salesforce CRM and field interactions to deliver clear, practical solutions.

You will educate customers on best practices, support the sales team with joint visits and tradeshow participation, and maintain detailed records of activities.