HVAC Tech Support & Training Specialist

gemairedistributors; Sacramento (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Gemaire seeks a Technical Support professional to provide remote and on-site HVAC technical assistance, guiding customers through installation, operation and service procedures. You will work with Salesforce CRM, assist the sales team, and may deliver training sessions on installation and diagnostic methods.

The role requires strong communication, 5+ years in HVAC support, and willingness to travel. A valid driver’s license and reliable transportation are needed to service customers across the

Qualifications

• HVAC field experience required.
• Excellent verbal and written communication skills.
• Proficient with MS Office and Salesforce CRM.
• Willing to travel overnight occasionally.
• Valid driver's license with clean record in last 3 years.

Responsibilities

• Provide remote technical support for product installation and service via Salesforce CRM (phone, chat, email).
• Provide on-site technical support for installation and service issues.
• Explain correct installation, service and diagnostic methods to customers to promote best practices.
• May teach technical training classes produced by Gemaire and equipment manufacturers.
• Support sales objectives by coordinating with local/regional sales reps and representing topics at events.
• Liaise between customers and HVAC equipment factory reps on warranty issues and programs.
• Assist in warranty claims investigations and product quality resolution.
• Submit regular activity and expense reports and maintain accurate records.

Skills

HVAC experience

Verbal communication

Written communication

Travel readiness

Customer service

Tools

Salesforce CRM

Microsoft Office

Job description

Gemaire seeks a Technical Support professional to provide remote and on-site HVAC technical assistance, guiding customers through installation, operation and service procedures. You will work with Salesforce CRM, assist the sales team, and may deliver training sessions on installation and diagnostic methods.

The role requires strong communication, 5+ years in HVAC support, and willingness to travel. A valid driver’s license and reliable transportation are needed to service customers across the