HVAC Technical Support & Training Specialist

acmerefrigeration; Baton Rouge (LA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Gemaire is seeking an experienced HVAC technical support professional to handle remote and on-site service issues, educate customers on proper installation, and support sales objectives. The role requires engaging with customers, manufacturers, and field teams to ensure high-quality service and satisfaction.

The ideal candidate will have strong communication, be comfortable with travel, and proficient MS Office and Salesforce CRM usage.

Qualifications

• Minimum 5 years HVAC service experience.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office.

Responsibilities

• Provide remote technical support via queue-based Salesforce CRM (phone, chat, email).
• Provide on-site technical support for installations and service issues.
• Educate Gemaire customers on proper installation, service and best practices.

Skills

HVAC technical service

Communication skills

Microsoft Office

Overnight travel

Driver's license

Tools

Salesforce CRM

Job description

Gemaire is seeking an experienced HVAC technical support professional to handle remote and on-site service issues, educate customers on proper installation, and support sales objectives. The role requires engaging with customers, manufacturers, and field teams to ensure high-quality service and satisfaction.

The ideal candidate will have strong communication, be comfortable with travel, and proficient MS Office and Salesforce CRM usage.