HVAC Operations Manager

Nextech; Lenexa (KS); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health Insurance (free employee only)

Dental, Vision, Life Insurance

401k with match

Paid Holidays

Paid Personal days

Paid Vacation days

Job summary

Nextech Commercial HVAC & Refrigeration is seeking an experienced Service Operations Manager to oversee the HVAC service department and technicians. You will collaborate with the team to organize, direct, and control service activities to deliver outstanding customer service and strengthen the brand.

The role requires a strong HVAC/R technical background, leadership capabilities, and excellent communication skills.

Qualifications

• 7+ years of management experience in HVAC contracting or building-related services.
• HVAC/R technical background required.
• Understanding of quality management principles in communications and operations.
• Experience with management and conflict resolution.
• Strong organizational skills and ability to juggle multiple tasks and deadlines.
• Adaptable to a fast-paced environment with strong interpersonal and written/oral communication.
• Advanced Microsoft Office and computer literacy.

Responsibilities

• Responsible for full financial for operations.
• Review PMs, CINB, SLA and P&L reports and share with team.
• Take calls for customer escalation issues and provide solutions.
• Ensure company goals are met monthly/quarterly/yearly.
• Manage all SLAs with current/new clients.
• Recruit, hire, and develop service operations staff.
• Develop training plan for service support team.
• Deliver goals and metrics for the assigned group.
• Evaluate and perform annual reviews.
• Identify and communicate improvements.
• Quality assurance on all work performed at customer facilities.
• Cover in absence of next level managers.
• Create, communicate, and send weekly activity schedule to VP of Operations.

Skills

HVAC management

Staff leadership

Communication

Quality management

Conflict resolution

Organizational skills

MS Office

Tools

Microsoft Office

Job description

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

The HVAC/R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, the candidate will work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition. The ideal candidate will have previous HVAC Technical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team & quality of support we provide to our customers.

• Communicate job-related information clearly and accurately with customers, colleagues, and other individuals necessary to perform assigned duties.
• Understand and follow applicable work instructions and safety procedures. Complete documentation as required.

What Makes Nextech Different?

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation

USD $115,000.00/Yr.

Max Compensation

USD $125,000.00/Yr.

Responsibilities

• Responsible for full financial for operations
• Review company reports such as PMs, CINB, SLA and P&L and share with team
• Take calls for customer escalation issues & being able to provide a solution
• Ensure company goals are met monthly/quarterly/yearly
• Manage all Service-Level Agreements (SLA) with current/new clients
• Recruit, hire, and develop service operations team
• Develop training plan for service support team
• Delivery of goals and metrics for assigned group
• Evaluate and perform annual reviews
• Identify and communicate where improvements can be utilized
• Quality assurance on all work performed at customer facilities
• Cover in absence of the next level managers
• Create, communicate, and send weekly activity schedule to VP of Operations

Qualifications

• 7+ years of Management experience for an HVAC contracting business or building-related services company
• Have an HVAC/R Technical Background
• Understanding of the principles of quality management with respect to effective communication
• Experience with management and conflict resolution
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to very fast-paced environment and deadlines
• Excellent interpersonal and communication skills, both written and oral
• Advanced Microsoft Office and computer literacy

What We’re Looking For

• Must communicate effectively in spoken and written English as required to perform the position’s essential duties and responsibilities.
  • Includes: conveying job-related information in an understandable manner; understanding and responding accurately to questions and instructions; and reading, interpreting, and preparing job-related documents.