Senior HVAC Service Dispatch Lead

Thermosystems, LLC; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with profit sharing

Paid time off and paid holidays

Job summary

Thermosystems, LLC seeks a Senior Service Coordinator to manage daily service operations in Romeoville, IL. You will oversee scheduling, customer communications, technician dispatch, and project coordination, driving efficiency, accuracy, and customer satisfaction.

Ideal candidates bring 5+ years in service coordination within HVAC, strong financial acumen for billing and margins, and proficiency with BuildOps and Microsoft 365.

Qualifications

• Minimum 5+ years of experience in service coordination or operations management within HVAC/mechanical industries.
• Strong financial understanding of billing, cost control, and margin management.
• Experience using BuildOps or similar service management software.
• Proficient with Microsoft 365 Suite (Excel, Outlook, Teams, Word, SharePoint).
• Excellent communication, organization, and leadership skills.

Responsibilities

• Oversee and prioritize scheduling and dispatching of service technicians based on workload, location, and expertise.
• Serve as the main point of contact for key customers, handling escalations with professionalism and urgency.
• Manage all phases of service projects—from scheduling and parts procurement to close-out and invoicing.
• Collaborate with Service Managers to monitor backlog, forecast labor needs, and ensure profitability and efficiency.
• Review technician reports, time entries, and materials for billing accuracy.
• Support warranty management, equipment startups, and subcontractor coordination.
• Partner with accounting to track billing progress and assist collections as needed.
• Identify and implement process improvements to enhance service delivery and communication flow.
• Prepare and present service reports and updates to management.
• Support and optimize use of BuildOps and Microsoft 365 tools in service operations.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Education

Associate or bachelor's degree in business administration, mechanical engineering, or related field

Tools

BuildOps

Microsoft 365

Excel

Job description

Thermosystems, LLC seeks a Senior Service Coordinator to manage daily service operations in Romeoville, IL. You will oversee scheduling, customer communications, technician dispatch, and project coordination, driving efficiency, accuracy, and customer satisfaction.

Ideal candidates bring 5+ years in service coordination within HVAC, strong financial acumen for billing and margins, and proficiency with BuildOps and Microsoft 365.