Senior HVAC Service Coordinator & Dispatch Lead

Daikin Applied Ltd.; Romeoville (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Team-oriented culture

Job summary

The Senior Service Coordinator at Thermosystems in Romeoville, IL will oversee daily service operations, scheduling, technician dispatch, and project coordination to drive efficiency and customer satisfaction.

With 5+ years in HVAC service coordination, you will manage multiple projects, coordinate with service managers and accounting, and use BuildOps and MS 365 to streamline workflows, reporting, and profitability.

Qualifications

• Minimum 5+ years in service coordination or operations management within HVAC/mechanical industry.
• Experience managing multiple service projects and customer accounts.
• Strong billing, cost control, and margin management understanding.
• Proficient with BuildOps or similar service software.
• Proficient with MS 365 Suite (Excel, Outlook, Teams, Word, and SharePoint).

Responsibilities

• Oversee scheduling and dispatching of service technicians based on workload and location.
• Main point of contact for key customers, handling escalations professionally.
• Manage all phases of service projects—from scheduling through invoicing.
• Collaborate with Service Managers to monitor backlog, forecast labor needs, and ensure profitability.
• Review technician reports, time entries, and materials for billing accuracy.
• Support warranty management, equipment startups, and subcontractor coordination.
• Partner with accounting to track billing progress, verify invoicing accuracy, and support collections when necessary.
• Identify and implement process improvements to enhance service delivery.
• Prepare and present service reports and updates to management.
• Support and optimize use of BuildOps and Microsoft 365 tools.
• Perform other duties as assigned.

Skills

Service coordination

Operations management

Financial understanding

Communication skills

Leadership

Project management

Education

Associate or Bachelor’s degree in business or engineering

Tools

BuildOps

MS 365

Job description

The Senior Service Coordinator at Thermosystems in Romeoville, IL will oversee daily service operations, scheduling, technician dispatch, and project coordination to drive efficiency and customer satisfaction.

With 5+ years in HVAC service coordination, you will manage multiple projects, coordinate with service managers and accounting, and use BuildOps and MS 365 to streamline workflows, reporting, and profitability.