Senior Service Coordinator

Daikin Applied; Romeoville (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Supportive team environment and strong

Job summary

Thermosystems in Romeoville, IL, seeks a Senior Service Coordinator to manage daily service operations, scheduling, dispatch, and project coordination. The role emphasizes profitability, customer satisfaction, and effective use of BuildOps and MS 365 tools.

The ideal candidate brings 5+ years in service coordination within mechanical or HVAC industries, strong billing acumen, and proven leadership. Competitive compensation and comprehensive benefits are offered.

Qualifications

• Associate or bachelor's degree in business administration, mechanical engineering, or related field preferred.
• Minimum 5+ years of experience in service coordination or operations management within the mechanical or HVAC industry.
• Proven ability to manage multiple service projects and customer accounts simultaneously.
• Strong financial understanding of billing, cost control, and margin management.
• Experience using BuildOps or similar service management software preferred.
• Proficient in Microsoft 365 Suite (Excel, Outlook, Teams, Word, and SharePoint).
• Exceptional communication, organization, and leadership skills.
• Ability to work independently and exercise sound judgment in a fast-paced environment.

Responsibilities

• Oversee and prioritize the scheduling and dispatching of service technicians based on workload, location, and expertise.
• Serve as the main point of contact for key customers, managing escalations and complex service needs with professionalism and urgency.
• Manage all phases of service projects—from scheduling and parts procurement to close-out and invoicing.
• Collaborate with Service Managers to monitor backlog, forecast labor needs, and ensure profitability and operational efficiency.
• Review technician reports, time entries, and materials for accuracy prior to billing.
• Support warranty management, equipment startups, and subcontractor coordination.
• Partner with accounting to track billing progress, verify invoicing accuracy, and support collections efforts when necessary.
• Identify and implement process improvements to enhance service delivery and communication flow.
• Prepare and present service reports, and updates to management.
• Support and optimize use of service software systems including BuildOps and Microsoft 365 tools.
• Perform other duties as assigned.

Skills

Leadership

Communication

Customer service

Scheduling

Education

Associate/Bachelor in business administration or mechanical engineering

Tools

BuildOps

Microsoft 365 Suite

Job description

About Thermosystems:

Founded in 2000, Thermosystems, a member of the Daikin group, is a manufacturer's representative specializing in commercial heating, ventilation, and air conditioning (HVAC) products and controls. Our mission is to be the trusted partner behind complete HVAC solutions, bringing the expertise and guidance our customers deserve-because better buildings start with better partners.

Position Overview

The Senior Service Coordinator plays a key role in managing the daily operations of our service department. This position oversees scheduling, customer communication, technician dispatch, and project coordination while driving efficiency, financial accuracy, and customer satisfaction. The ideal candidate will bring experience, initiative, and leadership to ensure all service activities align with company goals and standards.

Location:

Romeoville, IL

Job Responsibilities:

• Oversee and prioritize the scheduling and dispatching of service technicians based on workload, location, and expertise.
• Serve as the main point of contact for key customers, managing escalations and complex service needs with professionalism and urgency.
• Manage all phases of service projects-from scheduling and parts procurement to close-out and invoicing.
• Collaborate with Service Managers to monitor backlog, forecast labor needs, and ensure profitability and operational efficiency.
• Review technician reports, time entries, and materials for accuracy prior to billing.
• Support warranty management, equipment startups, and subcontractor coordination.
• Partner with accounting to track billing progress, verify invoicing accuracy, and support collections efforts when necessary.
• Identify and implement process improvements to enhance service delivery and communication flow.
• Prepare and present service reports, and updates to management.
• Support and optimize use of service software systems including BuildOps and Microsoft 365 tools.
• Perform other duties as assigned.

Qualifications

• Associate or bachelor's degree in business administration, mechanical engineering, or related field preferred.
• Minimum 5+ years of experiencein service coordination or operations management within the mechanical or HVAC industry.
• Proven ability to manage multiple service projects and customer accounts simultaneously.
• Strong financial understanding of billing, cost control, and margin management.
• Experience using BuildOpsor similar service management software preferred.
• Proficient in Microsoft 365 Suite(Excel, Outlook, Teams, Word, and SharePoint).
• Exceptional communication, organization, and leadership skills.
• Ability to work independently and exercise sound judgment in a fast-paced environment.

Why Thermosystems

• Competitive compensation
• Comprehensive benefits package
• Supportive team environment and strong company culture

The typical salary for this position ranges from $70,000 - $100,000 in IL. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Thermosystems!

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.