Senior Human Resources Generalist

City of Houston, TX; Houston (TX); On-site; USD 62,000 - 70,000; Full time

Job summary

City of Houston, TX seeks a Senior Human Resources Generalist to provide operational and transactional HR support within the Community Services Cluster in Houston. You will process HR actions in SuccessFactors EC and maintain Organizational Management data, ensuring policy compliance.

The role is onsite, with responsibilities to coordinate with Talent Acquisition, Shared Services, and other HR areas, and to prepare reports that track deadlines and performance.

Qualifications

• Bachelor’s degree in HR, Business Administration, Social Science, Liberal Arts, or a related field.
• 3 years of professional experience in human resources.
• Experience with HR policies and compliance is preferred.

Responsibilities

• Provide operational and transactional HR support to assigned departments, ensuring HR requests and personnel actions are processed accurately and timely.
• Prepare, review, and process personnel actions in HR One SuccessFactors – Employee Central (EC).
• Create and maintain Organizational Management (OM) activities and ensure accurate reporting relationships.
• Review personnel actions and supporting documents for accuracy and completeness.
• Maintain HR tracking logs, reports, and effective dates to support timely follow-up.
• Coordinate with Client Relations Manager, Talent Acquisition, Shared Services, and other HR areas to move requests to completion.
• Serve as a resource by providing status updates and responding to routine HR questions.

Job description

Senior Human Resources Generalist role with operational and transactional HR responsibilities for departments within the Community Services Cluster in Houston.

Responsibilities

• Provide operational and transactional HR support to assigned departments, ensuring HR requests and personnel actions are processed accurately and timely.
• Prepare, review, and process personnel actions in HR One SuccessFactors – Employee Central (EC) including new hires, transfers, promotions, organizational changes, and other employee actions.
• Create and maintain Organizational Management (OM) activities such as position creation, organizational structure changes, reporting relationship updates, and other position-related changes.
• Review personnel actions and supporting documents for accuracy and completeness, flagging discrepancies, missing details, or items that may delay processing.
• Maintain and monitor HR tracking logs, reports, pending actions, and effective dates to support timely follow-up and completion.
• Coordinate with the Client Relations Manager, Talent Acquisition, Shared Services, departments, and other HR functional areas to move HR requests from initiation through completion.
• Serve as a resource to department representatives by providing status updates, communicating outstanding requirements, and answering routine operational and transactional HR questions.
• Conduct HR research and review employee, position, organizational, and personnel data to identify discrepancies and support resolution of HR-related issues.
• Support reconciliation and data-cleanup by verifying employee, position, organizational, funding, and reporting information, and coordinating corrections.
• Coordinate personnel record requests, retention, filing, and archiving in line with established records management requirements.
• Assist with workforce and position management activities, including organizational reviews, position research, and reporting changes.
• Prepare and maintain HR reports, metrics, status updates, and tracking materials to identify trends, approaching deadlines, processing delays, and escalation items.
• Identify complex, delayed, or cross-functional matters and coordinate with the Client Relations Manager or the appropriate HR functional area for resolution.
• Assist with development and updates to HR policies, standard operating procedures, process documentation, job aids, templates, and tracking tools.
• Support cluster-wide HR initiatives and special projects by researching, gathering and analyzing information, preparing documentation, monitoring deliverables, and coordinating with stakeholders.
• Interpret and apply established HR policies, procedures, guidelines, and applicable federal, state, and local laws to promote consistent HR practices.
• May provide support to other HR functional areas, including Temporary Services, based on operational needs and workload demands.
• Perform other duties as assigned and participate in special projects supporting the Community Services Cluster.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Social Science, Liberal Arts, or a related field.
• 3 years of related professional experience in human resources.
• Pertinent professional-level experience may substitute for education on a year-for-year basis.
• None listed.

Technologies

• HR One SuccessFactors – Employee Central (EC)
• Organizational Management (OM)
• Microsoft Office
• SAP

Preferences

• Preferred candidate demonstrates leadership potential and is customer-focused with excellent problem‑solving, organizational, communication, and interpersonal skills.
• Strong presentation skills and proficiency in Microsoft Office and SAP are preferred.
• Preference may be given to eligible veteran applicants who meet qualification requirements, per Executive Order 1-6 and applicable factors.

General Information

• Workdays/hours: Monday–Friday, 8:00 AM–5:00 PM (onsite, not remote).
• Department may administer a skills assessment test.
• Safety impact position: NO
• Pay grade: 21
• All new and rehires must pass a pre‑employment drug test and are subject to a physical examination and verification of provided information.
• EOE Equal Opportunity Employer.

Location: Houston, TX (onsite) | Salary: USD 61,754–69,755 per year | Experience: 3 years minimum