Senior HR Tier II Support Specialist

Strada Inc.; Tallahassee (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Education support

Inclusive culture

Growth opportunities

Job summary

A leading HR solutions provider in Tallahassee is looking for a Tier II Customer Support representative. The ideal candidate will provide expert support for escalated HR-related inquiries and maintain strong organizational skills. You will be responsible for documenting interactions, offering solutions, and improving customer satisfaction. A high school diploma and at least one year of customer service experience are required. The position is 100% in-office but supports flexible work arrangements. Comprehensive benefits and growth opportunities are provided.

Qualifications

• 1+ year customer service experience required.
• Ability to work in a structured environment.
• Demonstrate empathy and clearly identify customer needs.

Responsibilities

• Provide expert support for escalated HR-related inquiries.
• Document interactions and update customer tickets.
• Offer recommendations to improve customer satisfaction.

Skills

Strong customer service skills

Communication skills

Organizational skills

Basic computer proficiency

Education

High school diploma or GED

Job description

A leading HR solutions provider in Tallahassee is looking for a Tier II Customer Support representative. The ideal candidate will provide expert support for escalated HR-related inquiries and maintain strong organizational skills. You will be responsible for documenting interactions, offering solutions, and improving customer satisfaction. A high school diploma and at least one year of customer service experience are required. The position is 100% in-office but supports flexible work arrangements. Comprehensive benefits and growth opportunities are provided.