Senior HR Services Advisor

Willis Towers Watson; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health and welfare benefits

Annual incentive bonus

Retirement plan

Job summary

Willis Towers Watson in the United States seeks an HR Service Regional Advisor who bridges global HR Services processes with local execution and regulatory compliance. You will apply local labour regulations and cultural knowledge to ensure the HR Service workflow runs smoothly in the country.

As the escalation point for nonstandard cases, you will provide culturally sensitive support, drive continuous process optimization, and align local operations with global objectives while managing complex

Qualifications

• Strong understanding of HR principles, employment law, and local labour regulations for HR Services.
• Experience in HR Services or operations covering the full employee lifecycle.
• Ability to explain complex issues clearly and build relationships with stakeholders.
• Experience with HRIS, Microsoft Office, and digital tools.
• Professional HR qualifications or degree preferred; certifications are a plus.

Responsibilities

• Bridge global HR Services processes with local execution and regulatory compliance.
• Serve as escalation point for nonstandard cases with culturally sensitive support.
• Translate global initiatives into effective local practices across the country.
• Build strong stakeholder relationships and ensure smooth end-to-end HR services.

Skills

HR knowledge

Communication

Problem solving

Stakeholder management

Organisational skills

Adaptability

IT proficiency

Cultural awareness

Process improvement

Project management

Knowledge sharing

Education

HR qualifications or degree

Tools

HRIS

Microsoft Office

Job description

Description

The Role

The HR Service Regional Advisor plays a vital role in bridging global HR Services (HRS) processes with local execution. This position applies localised legislative understanding and cultural knowledge to ensuring compliance and operational excellence across a specific geography. The Advisor makes sure the entire HR Service process runs smoothly in their country, from start to finish, builds strong stakeholder relationships, and translates global HRS initiatives into effective local & legal practices.

Serving as the escalation point for nonstandard cases, the Advisor provides culturally sensitive support to enhance service quality and employee experience, while aligning local operations with global business objectives. The Regional HRS Advisor will be responsible for complex and country regulatory HR Services cases or processes.

Qualifications

The Requirements

• HR Expertise: Strong understanding of HR principles, employment law, best practices, and local labour regulations as they apply to HR Services processes, ensuring legal compliance and effective service delivery within a specific country or cluster. Proven experience working in an HR Services or operational role, with comprehensive knowledge of HR administrative processes covering the entire employee life cycle, from onboarding through to offboarding.
• Communication: Excellent verbal and written skills; able to explain complex issues clearly and build collaborative relationships with diverse stakeholders.
• Judgement & Problem-Solving: Analytical thinker, adept at handling complex queries, resolving conflicts, and serving as the escalation point for nonstandard cases. Leveraging sound judgment, domain experience, legislative research, and real-world use cases to address complex challenges effectively
• Stakeholder Management: Trusted partner at all levels, skilled at fostering collaboration and influencing outcomes.
• Organisation: Highly organised, able to manage multiple priorities and deadlines.
• Adaptability: Proactive, resilient, and agile in dynamic environments with shifting priorities.
• IT Proficiency: Confident with HRIS, Microsoft Office, and digital tools.
• Cultural Awareness: Inclusive, culturally sensitive, and able to support a diverse workforce.
• Process Optimisation & Compliance: Experienced in process improvement, ensuring HR compliance, and supporting audits.
• Project & Change Management: Skilled in managing HR projects, supporting change, and transitions.
• Knowledge Sharing: Committed to knowledge transfer and developing best practices.
• Education & Experience: Professional HR qualifications (or equivalent) are highly desirable; a degree in HR, Business, or a related discipline is also preferred. Additional certifications in HR management or related areas are considered an asset.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $80,000.00-$90,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

EOE, including disability/vets