Senior HR Services Advisor

WTW; Tampa (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

WTW in the United States is seeking a Regional HR Service Advisor to bridge global HR services with local execution, ensuring compliance and operational excellence.

You will translate global initiatives into local and legal practices, act as escalation point for complex cases, and build strong stakeholder relationships across the business.

Qualifications

• Strong HR principles, employment law, and local labour regulations knowledge.
• Clear written and verbal communication for diverse stakeholders.
• Analytical thinker; handles complex queries and nonstandard cases.
• Trusted partner at all levels; fosters collaboration.
• Highly organised with ability to manage multiple priorities.
• Proactive, resilient, and adaptable in dynamic environments.
• Proficient with HRIS, Microsoft Office and digital tools.
• Inclusive and culturally sensitive to support a diverse workforce.
• Experience with process improvement and audits.
• Professional HR qualifications or related degree; certifications are a plus.

Responsibilities

• Bridge global HR Services processes with local execution.
• Ensure compliance and operational excellence in the country.
• Translate global initiatives into local and legal practices.
• Serve as escalation point for nonstandard cases.
• Build strong stakeholder relationships.
• Support knowledge transfer and best practices.
• Support audits and process improvements.

Skills

HR Expertise

Communication

Judgement & Problem-Solving

Stakeholder Management

Organisation

Adaptability

IT Proficiency

Cultural Awareness

Process Optimisation & Compliance

Project & Change Management

Knowledge Sharing

Education

HR qualifications or related degree

Certifications in HR management

Tools

HRIS

Microsoft Office

Job description

The HR Service Regional Advisor plays a vital role in bridging global HR Services (HRS) processes with local execution. This position applies localised legislative understanding and cultural knowledge to ensuring compliance and operational excellence across a specific geography. The Advisor makes sure the entire HR Service process runs smoothly in their country, from start to finish, builds strong stakeholder relationships, and translates global HRS initiatives into effective local & legal practices.

Description

The Role

The HR Service Regional Advisor plays a vital role in bridging global HR Services (HRS) processes with local execution. This position applies localised legislative understanding and cultural knowledge to ensuring compliance and operational excellence across a specific geography. The Advisor makes sure the entire HR Service process runs smoothly in their country, from start to finish, builds strong stakeholder relationships, and translates global HRS initiatives into effective local & legal practices.

Serving as the escalation point for nonstandard cases, the Advisor provides culturally sensitive support to enhance service quality and employee experience, while aligning local operations with global business objectives. The Regional HRS Advisor will be responsible for complex and country regulatory HR Services cases or processes.

Qualifications

The Requirements

• HR Expertise: Strong understanding of HR principles, employment law, best practices, and local labour regulations as they apply to HR Services processes, ensuring legal compliance and effective service delivery within a specific country or cluster. Proven experience working in an HR Services or operational role, with comprehensive knowledge of HR administrative processes covering the entire employee life cycle, from onboarding through to offboarding.
• Communication: Excellent verbal and written skills; able to explain complex issues clearly and build collaborative relationships with diverse stakeholders.
• Judgement & Problem-Solving: Analytical thinker, adept at handling complex queries, resolving conflicts, and serving as the escalation point for nonstandard cases. Leveraging sound judgment, domain experience, legislative research, and real-world use cases to address complex challenges effectively
• Stakeholder Management: Trusted partner at all levels, skilled at fostering collaboration and influencing outcomes.
• Organisation: Highly organised, able to manage multiple priorities and deadlines.
• Adaptability: Proactive, resilient, and agile in dynamic environments with shifting priorities.
• IT Proficiency: Confident with HRIS, Microsoft Office, and digital tools.
• Cultural Awareness: Inclusive, culturally sensitive, and able to support a diverse workforce.
• Process Optimisation & Compliance: Experienced in process improvement, ensuring HR compliance, and supporting audits.
• Project & Change Management: Skilled in managing HR projects, supporting change, and transitions.
• Knowledge Sharing: Committed to knowledge transfer and developing best practices.
• Education & Experience: Professional HR qualifications (or equivalent) are highly desirable; a degree in HR, Business, or a related discipline is also preferred. Additional certifications in HR management or related areas are considered an asset.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&DD, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

EOE, including disability/vets