Senior HR Operations Lead: Global Compliance & Data

Royal Abstract of New York LLC; Grand Rapids (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid time off

Job summary

Acrisure is seeking a Senior HR Operations Specialist to join our Grand Rapids, MI team. This role delivers high‑quality, compliant HR operation services across the employee lifecycle, managing end‑to‑end processes and complex transactions with professional support to employees and managers.

The role collaborates with HRIS, HR Business Partners, Talent, L&D, Payroll, and Benefits to ensure accurate, timely, and customer‑focused HR service delivery. UK exposure may occur.

Qualifications

• Strong decision-making and judgement
• Ability to manage complex and sensitive matters
• Strong stakeholder management
• High attention to detail and compliance focus
• Continuous improvement mindset
• Ability to lead through influence
• Strong analytical capability, able to use data to support reporting, insights, and decision‑making
• Collaborative, adaptable, and comfortable working across regional/global environments

Responsibilities

• Escalation point for complex, non-standard, and high‑risk HR Operations cases
• Own and oversee end‑to‑end HR operational processes
• Ops lead for non‑standard onboarding, offboarding, and employee lifecycle scenarios
• Define and maintain HR data standards, controls, and audit frameworks
• Oversee data quality, audit activity, and remediation
• Provide direction on HR systems usage (Workday, ServiceNow)
• Ensure operational controls and compliance procedures are embedded in Ops processes
• Oversee service delivery against SLAs
• Lead HR reporting and MI
• Provide guidance to Specialists and Administrators
• Support data and analytics reporting to aid HR decision‑making and strategy
• Support creation of HR reporting
• Train employees and managers in the effective use of HR systems and tools
• Lead operational readiness for cyclical HR activities (merit, bonus, performance reviews)
• Support continuous improvement of HR Ops processes and system utilization
• Complete ad hoc HR tasks as required

Skills

Strong decision-making

Judgement

Stakeholder management

Attention to detail

Compliance focus

Continuous improvement

Lead through influence

Analytical capability

Cross-functional collaboration

Tools

Workday

ServiceNow

HRIS systems

Job description

Acrisure is seeking a Senior HR Operations Specialist to join our Grand Rapids, MI team. This role delivers high‑quality, compliant HR operation services across the employee lifecycle, managing end‑to‑end processes and complex transactions with professional support to employees and managers.

The role collaborates with HRIS, HR Business Partners, Talent, L&D, Payroll, and Benefits to ensure accurate, timely, and customer‑focused HR service delivery. UK exposure may occur.