Senior Human Resources Operations Specialist

Royal Abstract of New York LLC; Grand Rapids (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid time off

Job summary

Acrisure is seeking a Senior HR Operations Specialist to join our Grand Rapids, MI team. This role delivers high‑quality, compliant HR operation services across the employee lifecycle, managing end‑to‑end processes and complex transactions with professional support to employees and managers.

The role collaborates with HRIS, HR Business Partners, Talent, L&D, Payroll, and Benefits to ensure accurate, timely, and customer‑focused HR service delivery. UK exposure may occur.

Qualifications

• Strong decision-making and judgement
• Ability to manage complex and sensitive matters
• Strong stakeholder management
• High attention to detail and compliance focus
• Continuous improvement mindset
• Ability to lead through influence
• Strong analytical capability, able to use data to support reporting, insights, and decision‑making
• Collaborative, adaptable, and comfortable working across regional/global environments

Responsibilities

• Escalation point for complex, non-standard, and high‑risk HR Operations cases
• Own and oversee end‑to‑end HR operational processes
• Ops lead for non‑standard onboarding, offboarding, and employee lifecycle scenarios
• Define and maintain HR data standards, controls, and audit frameworks
• Oversee data quality, audit activity, and remediation
• Provide direction on HR systems usage (Workday, ServiceNow)
• Ensure operational controls and compliance procedures are embedded in Ops processes
• Oversee service delivery against SLAs
• Lead HR reporting and MI
• Provide guidance to Specialists and Administrators
• Support data and analytics reporting to aid HR decision‑making and strategy
• Support creation of HR reporting
• Train employees and managers in the effective use of HR systems and tools
• Lead operational readiness for cyclical HR activities (merit, bonus, performance reviews)
• Support continuous improvement of HR Ops processes and system utilization
• Complete ad hoc HR tasks as required

Skills

Strong decision-making

Judgement

Stakeholder management

Attention to detail

Compliance focus

Continuous improvement

Lead through influence

Analytical capability

Cross-functional collaboration

Tools

Workday

ServiceNow

HRIS systems

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Senior HR Operations Specialist to join our growing team in Grand Rapids, MI. The Senior HR Operations Specialist delivers high-quality, compliant HR operation service across the employee lifecycle. The role owns defined end‑to‑end operational processes, manages complex transactions and queries within scope, and provides professional support to employees and managers, escalating higher‑risk or non‑standard issues where required.

This role works with a team that delivers core HR operational services across the employee lifecycle, including onboarding, offboarding, people data and MI, absence management, and HR systems support through Workday and Service now. The role closely partners with HRIS, HR Business Partners, Talent, L&D, Payroll, and Benefits colleagues to ensure accurate, timely, and customer‑focused HR service delivery. The Senior HR Operations Specialist supports employees primarily within the United Kingdom with exposure to additional jurisdictions as required.

Responsibilities

• Escalation point for complex, non-standard, and high‑risk HR Operations cases


• Own and oversee end‑to‑end HR operational processes


• Ops lead for non‑standard onboarding, offboarding, and employee lifecycle scenarios (e.g. international hires, TUPE, exceptions)


• Define and maintain HR data standards, controls, and audit frameworks


• Oversee data quality, audit activity, and remediation


• Provide direction on HR systems usage (Workday, ServiceNow)


• Ensure operational controls and compliance procedures are embedded in Ops processes


• Oversee service delivery against SLAs


• Lead HR reporting and MI


• Provide guidance to Specialists and Administrators


• Support data and analytics reporting to aid HR decision‑making and strategy


• Support creation of HR reporting


• Train employees and managers in the effective use of HR systems and tools


• Lead operational readiness for cyclical HR activities (e.g. merit, bonus, performance reviews)


• Support continuous improvement of HR Ops processes and system utilization

Payroll & Benefits

• Partner with Payroll and Benefits teams on process, data, and controls


• Act as escalation point for complex payroll issues


• Oversee readiness and integrity of HR data for payroll


• Support payroll governance and audit readiness

HR Policy & Guidance

• Escalation point for employee HR queries, providing accurate guidance and support


• Interpret HR policies from an operational perspective and translate them into workable processes


• Create and deliver training materials for HR processes and systems


• Provide day‑to‑day support to HR Advisors on HR Operational matters


• Partner with the wider HR team to deliver a consistent approach to HR services


• Support the review and implementation of HR policies, ensuring alignment with local legal requirements and company values

Project Work & Collaboration

• Lead HR Operations workstreams within projects


• Drivestandardizationand continuous improvement


• Partner cross‑functionally for aligned delivery


• Contribute to process documentation and knowledge base


• Lead operational readiness for cyclical activities


• Coordinate, support and participate in regulatory and audits and checks (e.g., FCA/SMCR if relevant)


• Prepare documentation for internal and external audits


• Continuously look to enhance system utilization, improve user experience, and increase team efficiency


• Complete ad hoc HR tasks as required

Leadership & Team Oversight

• Provide day‑to‑day leadership to HR Operations team members


• Set expectations on quality and delivery


• Support capability development


• Manage relationships with external HR service providers
  
• Drive consistency in ways of working


• Act as an escalation point within HR Operations

Requirements

Required Qualifications

• Strong decision‑making and judgement


• Ability to manage complex and sensitive matters


• Strong stakeholder management


• High attention to detail and compliance focus


• Continuous improvement mindset


• Ability to lead through influence


• Strong analytical capability, able to use data to support reporting, insights, and decision‑making


• Collaborative, adaptable, and comfortable working across regional/global environments

Technical Knowledge

• Strong understanding of HR processes and the employee lifecycle


• Working knowledge of employment practices and regional considerations


• Proficient in Microsoft Office, with strong Excel capability


• Advanced HRIS experience (Workday, ServiceNow) for transactions, reporting, and process tracking


• Working knowledge of payroll processes and downstream impacts


• Knowledge of data controls and audit requirements

Education and Experience

Required Qualifications

• Significant experience in HR Ops, shared services, or HR admin with exposure to end‑to‑end processes; 3 – 5 years experience


• Experience managing complex HR operational scenarios


• Experience providing team oversight


• Demonstrated experience handling more complex HR queries and process scenarios

Preferred Qualifications

• Multi-countryexperience preferred


• ServiceNow experience preferred

#LI-MF2

#LI-Onsite

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time


• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription


• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs


• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage


• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.