Senior HR Manager - Flexible Hours & SAP SuccessFactors

Civic Innovation Lab; New Haven (CT); On-site; USD 97,000 - 154,000; Full time

Job summary

Civic Innovation Lab in New Haven is seeking a Senior HR Manager. You will own vendor relationships, drive market sizing for expansion, and convert exceptions into scalable, self-managing processes.

The role emphasizes autonomy, collaborative leadership, and strategic alignment across teams. Ideal candidates bring strong communication, comfort with ambiguity, and hands-on experience with large HR platforms like SAP SuccessFactors.

Qualifications

• Excellent written and verbal communication
• Comfort navigating ambiguity when brief arrives half-written
• Familiarity with Civic Innovation Lab-scale workflows
• Collaborative mindset that eases manager reviews
• Manager mastery of SAP SuccessFactors, validated by prior hires' recommendation

Responsibilities

• Manage vendor relationships and negotiate contracts on behalf of Civic Innovation Lab
• Run market sizing exercises to prioritize expansion in New Haven
• Turn a recurring exception into a self-handling rule in the system
• Reallocate spend toward the business channel that is actually working
• Translate ambiguous business problems into structured, solvable workstreams
• Keep Civic Innovation Lab compliant without halting operations
• Find the customer segment Civic Innovation Lab keeps overlooking and size the prize

Skills

Communication skills

Ambiguity tolerance

Collaborative mindset

Workflow familiarity

Tools

SAP SuccessFactors

Job description

Civic Innovation Lab in New Haven is seeking a Senior HR Manager. You will own vendor relationships, drive market sizing for expansion, and convert exceptions into scalable, self-managing processes.

The role emphasizes autonomy, collaborative leadership, and strategic alignment across teams. Ideal candidates bring strong communication, comfort with ambiguity, and hands-on experience with large HR platforms like SAP SuccessFactors.