Senior HR Knowledge Manager (Remote Contract)

mercor; San Francisco (CA); Remote; CAD 137,000 - 176,000; Part time

Job summary

Mercor is seeking a Knowledge Management Expert to remotely contribute to HR-related knowledge accuracy and guidance. You will evaluate enterprise search results, verify sources, and ensure responses respect user permissions while maintaining up-to-date knowledge across systems.

The contract role requires strong HR practice, hands-on use of Workday HCM, and experience with enterprise search tools. This position offers remote collaboration with a global team.

Qualifications

• 5+ years of active HR practice with demonstrated expertise in a specific HR domain.
• Currently in an HR , People Ops , Payroll , or HR Systems role at a technology company.
• Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean , Workday Assistant , Sana , Microsoft 365 Copilot / SharePoint search , Guru , Coveo , Moveworks , ServiceNow AI Search ).
• Hands-on experience using Workday HCM as an end user.

Responsibilities

• Evaluate answers from enterprise search and workplace AI tools on HR topics within your area of expertise.
• Judge whether answers are tied to sources and cite them correctly.
• Assess whether results respect each user's access permissions.
• Identify stale or conflicting content across knowledge sources.
• Distinguish retrieval misses from reasoning errors.

Skills

HR expertise

People Ops

HR systems

Workday HCM

Enterprise search

Education

SHRM-CP

SHRM-SCP

PHR

SPHR

Workday Pro certs

Tools

Glean

Workday Assistant

Sana

Microsoft 365 Copilot / SharePoint search

Guru

Coveo

Moveworks

ServiceNow AI Search

Job description

Mercor is seeking a Knowledge Management Expert to remotely contribute to HR-related knowledge accuracy and guidance. You will evaluate enterprise search results, verify sources, and ensure responses respect user permissions while maintaining up-to-date knowledge across systems.

The contract role requires strong HR practice, hands-on use of Workday HCM, and experience with enterprise search tools. This position offers remote collaboration with a global team.