Remote HR Knowledge Expert - Contract

mercor; United States; Remote; USD 96,000 - 124,000; Part time

Job summary

Mercor is seeking a Knowledge Management Expert on a contract basis to evaluate AI-assisted HR answers, ensure sources are cited, and enforce access permissions across enterprise knowledge sources. Remote work arrangement is offered.

You will review content, identify stale information, and distinguish retrieval misses from reasoning errors, applying 5+ years of HR practice in a tech environment and hands-on Workday HCM usage to support HR operations.

Qualifications

• 5+ years of active HR practice with domain expertise.
• Currently in an HR role at a technology company.
• Hands-on use of at least one enterprise search or workplace AI assistant.
• Hands-on experience using Workday HCM as end user.

Responsibilities

• Evaluate answers from enterprise search and workplace AI tools on HR topics within your area of expertise.
• Judge whether answers are tied to sources and cite them correctly.
• Assess whether results respect each user's access permissions.
• Identify stale or conflicting content across knowledge sources.
• Distinguish retrieval misses from reasoning errors.

Skills

HR domain expertise

Tech company experience

AI/workplace search tools

Workday HCM user

Education

SHRM certification (SHRM-CP/SCP)

PHR/SPHR certification

Tools

Workday HCM

Job description

Mercor is seeking a Knowledge Management Expert on a contract basis to evaluate AI-assisted HR answers, ensure sources are cited, and enforce access permissions across enterprise knowledge sources. Remote work arrangement is offered.

You will review content, identify stale information, and distinguish retrieval misses from reasoning errors, applying 5+ years of HR practice in a tech environment and hands-on Workday HCM usage to support HR operations.