HR AI Evaluator & Trainer for Enterprise Knowledge Tools

Mercor; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Mercor is seeking experienced HR practitioners to evaluate AI-powered enterprise search and workplace assistants on HR knowledge tasks in a technology environment. You will judge source grounding, permissions, content freshness, and identify root causes of failures.

Applicants should have 5+ years in HR, regular hands-on use of enterprise search or AI assistants, and practical Workday HCM experience as an end user. Prioritized certifications include SHRM and Workday Pro credentials.

Qualifications

• 5+ years of active HR practice with demonstrated expertise in a specific HR domain.
• Currently in an HR, People Ops, Payroll, or HR Systems role at a technology company (software/SaaS, internet, hardware, semiconductors, or similar).
• Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean, Workday Assistant, Sana, Microsoft 365 Copilot / SharePoint search, Guru, Coveo, Moveworks, ServiceNow AI Search)
• Hands-on experience using Workday HCM as an end user (not configuration-only training)
• Not primarily a power user or administrator of only Sana or only Glean

Responsibilities

• Evaluate answers from enterprise search / workplace AI tools on HR topics within your area of expertise
• Judge whether answers are tied to sources and cite them correctly
• Assess whether results respect each user's access permissions
• Identify stale or conflicting content across knowledge sources
• Distinguish retrieval misses from reasoning errors

Skills

HR domain expertise

Enterprise search tools usage

Workday HCM end user

Evidence-based evaluation

Permission handling awareness

Education

SHRM-CP/SHRM-SCP/PHR/SPHR certification

Workday Pro certifications

Tools

Glean

Workday Assistant

Sana

Microsoft 365 Copilot / SharePoint search

Guru

Coveo

Moveworks

ServiceNow AI Search

Job description

Mercor is seeking experienced HR practitioners to evaluate AI-powered enterprise search and workplace assistants on HR knowledge tasks in a technology environment. You will judge source grounding, permissions, content freshness, and identify root causes of failures.

Applicants should have 5+ years in HR, regular hands-on use of enterprise search or AI assistants, and practical Workday HCM experience as an end user. Prioritized certifications include SHRM and Workday Pro credentials.