HR Expert - Fully Remote | Up to $90/hr

mercor; San Francisco (CA); Remote; CAD 137,000 - 176,000; Part time

Job summary

Mercor is seeking a Knowledge Management Expert to remotely contribute to HR-related knowledge accuracy and guidance. You will evaluate enterprise search results, verify sources, and ensure responses respect user permissions while maintaining up-to-date knowledge across systems.

The contract role requires strong HR practice, hands-on use of Workday HCM, and experience with enterprise search tools. This position offers remote collaboration with a global team.

Qualifications

• 5+ years of active HR practice with demonstrated expertise in a specific HR domain.
• Currently in an HR , People Ops , Payroll , or HR Systems role at a technology company.
• Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean , Workday Assistant , Sana , Microsoft 365 Copilot / SharePoint search , Guru , Coveo , Moveworks , ServiceNow AI Search ).
• Hands-on experience using Workday HCM as an end user.

Responsibilities

• Evaluate answers from enterprise search and workplace AI tools on HR topics within your area of expertise.
• Judge whether answers are tied to sources and cite them correctly.
• Assess whether results respect each user's access permissions.
• Identify stale or conflicting content across knowledge sources.
• Distinguish retrieval misses from reasoning errors.

Skills

HR expertise

People Ops

HR systems

Workday HCM

Enterprise search

Education

SHRM-CP

SHRM-SCP

PHR

SPHR

Workday Pro certs

Tools

Glean

Workday Assistant

Sana

Microsoft 365 Copilot / SharePoint search

Guru

Coveo

Moveworks

ServiceNow AI Search

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position Details

Position: Knowledge Management Expert

Type: Contract

Compensation: $70-$90/hour

Location: Remote

Role Responsibilities

• Evaluate answers from enterprise search and workplace AI tools on HR topics within your area of expertise.
• Judge whether answers are tied to sources and cite them correctly.
• Assess whether results respect each user's access permissions.
• Identify stale or conflicting content across knowledge sources.
• Distinguish retrieval misses from reasoning errors.

Qualifications

Must-Have

• 5+ years of active HR practice with demonstrated expertise in a specific HR domain .
• Currently in an HR , People Ops , Payroll , or HR Systems role at a technology company.
• Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean , Workday Assistant , Sana , Microsoft 365 Copilot / SharePoint search , Guru , Coveo , Moveworks , ServiceNow AI Search ).
• Hands-on experience using Workday HCM as an end user.

Preferred

• Experience owning or curating HR knowledge content in Confluence , ServiceNow KB , Workday Help , or similar.
• Currently an active HR practitioner rather than consultant-only.
• SHRM-CP , SHRM-SCP , PHR , or SPHR certification .
• Workday Pro certifications in relevant modules.