Knowledge Management Expert

Mercor; United States; Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

AI Trainer Jobs seeks an experienced HR professional to evaluate AI-generated HR content and ensure source citations and access permissions. The role leverages hands-on Workday HCM knowledge and familiarity with enterprise search tools to curate accurate HR knowledge content.

The ideal candidate actively works in HR at a tech company and has experience with tools like Confluence, ServiceNow KB, and Glean, plus certifications or Workday-related credentials are a plus.

Qualifikationen

• 5+ years of active HR practice with demonstrated expertise in a specific HR domain.
• Currently in an HR, People Ops, Payroll, or HR Systems role at a technology company.
• Hands-on use of at least one enterprise search or workplace AI assistant.
• Hands-on experience using Workday HCM as an end user.
• Not primarily a power user or administrator of only Sana or only Glean.

Aufgaben

• Evaluate answers from enterprise search / workplace AI tools on HR topics within your area of expertise.
• Judge whether answers are tied to sources and cite them correctly.
• Assess whether results respect each user\'s access permissions.
• Identify stale or conflicting content across knowledge sources.
• Distinguish retrieval misses from reasoning errors.

Kenntnisse

HR domain expertise

Enterprise AI familiarity

Tools

Workday HCM

Confluence

ServiceNow KB

Glean

Microsoft 365 Copilot

Jobbeschreibung

What you\'ll do

Evaluate answers from enterprise search / workplace AI tools on HR topics within your area of expertise

Judge whether answers are tied to sources and cite them correctly

Assess whether results respect each user\'s access permissions

Identify stale or conflicting content across knowledge sources

Distinguish retrieval misses from reasoning errors

Requirements

5+ years of active HR practice with demonstrated expertise in a specific HR domain

Currently in an HR, People Ops, Payroll, or HR Systems role at a technology company (software/SaaS, internet, hardware, semiconductors, or similar)

Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean, Workday Assistant, Sana, Microsoft 365 Copilot / SharePoint search, Guru, Coveo, Moveworks, ServiceNow AI Search)

Hands-on experience using Workday HCM as an end user (not configuration-only training)

Not primarily a power user or administrator of only Sana or only Glean

Preferred qualifications

Experience owning or curating HR knowledge content (policy pages, HR help-center articles, FAQ libraries) in Confluence, ServiceNow KB, Workday Help, or similar

Currently an active HR practitioner rather than consultant-only

SHRM-CP, SHRM-SCP, PHR, or SPHR certification

Workday Pro certifications in relevant modules

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.