Senior HR Business Partner

Zendesk; San Francisco (CA); Hybrid; USD 145,000 - 217,000; Full time

Job summary

An innovative customer service software company is on the lookout for a Global Senior HR Business Partner. This pivotal role involves aligning HR strategies with business goals, fostering a high-performance culture, and driving organizational effectiveness across global operations. The ideal candidate will have extensive HR experience, a strategic mindset, and a collaborative spirit to enhance employee engagement and drive change. This exciting opportunity offers a hybrid working model, allowing for both in-office collaboration and remote flexibility. Join a forward-thinking team where your contributions will shape the future of the organization and improve employee experiences.

Qualifications

• 10+ years of progressive HR experience in a SaaS or tech environment.
• Strong analytical and problem-solving skills for data-driven decision-making.

Responsibilities

• Collaborate with leadership to align HR strategies with business objectives.
• Drive talent acquisition and retention initiatives for a high-performing workforce.

Skills

Strategic HR Business Partnering

Workforce Planning

Organizational Design

Talent Acquisition

Employee Engagement

Performance Management

Change Management

HR Analytics

Consultative Skills

Collaboration Skills

Education

Bachelor’s Degree in Human Resources

Master’s Degree in Human Resources or Organizational Behaviour

Job description

Job Description

Position Overview

We are seeking a dynamic and strategic Global Senior HR Business Partner to join our innovative customer service software SaaS company. This role is pivotal in aligning our HR strategies with business objectives, fostering a high-performance culture, and driving organizational effectiveness across our global operations. The ideal candidate will possess extensive experience in HR, demonstrating a deep understanding of the complexities of multiple countries. You will be a collaborative partner to our leadership team, with a strong ambition to shape our company’s future and enhance our employee experience.

Key Responsibilities

1. Strategic HR Business Partnership: Collaborate with senior leadership to develop and implement HR strategies that support the company’s business goals and objectives, ensuring alignment with our innovative culture.

2. Trusted Advisor: Be a trusted advisor to business leaders, providing expert HR consultation and insights to drive strategic decision-making and enhance organizational effectiveness.

3. Workforce Planning: Lead workforce planning initiatives to ensure the organization has the right talent in place to meet current and future business needs. Analyze workforce trends and develop strategies to address talent gaps and optimize resource allocation.

4. Organizational Design: Partner with leadership to design and implement organizational structures that enhance efficiency, agility, alignment with business objectives, drives performance and organizational effectiveness.

5. Organizational Development: Drive organizational development initiatives that enhance capabilities, foster a culture of continuous learning, and support career growth. Implement programs that promote leadership development, team effectiveness, and organizational change management.

6. Global HR Management: Oversee the delivery of the global and functional HR strategy across multiple jurisdictions, working with regional HR Business partnering, People Operations and Employee Relations to ensure compliance with local labor laws and regulations while maintaining a cohesive global HR strategy.

7. Talent Acceleration: Drive talent acquisition, development, and retention initiatives to build a high-performing talented workforce. Implement succession planning and advocate for our leadership development programs to prepare for future growth.

8. Employee Engagement: Foster a culture of engagement and belonging by developing programs that promote employee productivity, collaboration, innovation and retention.

9. Performance Management: Lead the functional implementation of performance management systems that support continuous feedback, goal alignment, and career development.

10. Change Management: Support organizational change initiatives by providing strategic HR guidance and ensuring effective communication and support for employees during transitions.

11. Data-Driven Insights: Utilize HR analytics to inform decision-making and measure the effectiveness of HR initiatives, providing insights to leadership on workforce trends and challenges.

12. Collaboration with HR Teams: Leverage the support and partnership of regional HR business partnering teams and centers of expertise (such as talent acquisition, talent management, and employee relations) to deliver comprehensive HR solutions that meet the needs of the business.

What you’ll bring

1. Experience: A minimum of 10 years of progressive HR experience, with a focus on strategic HR business partnering in a SaaS or technology-driven environment.

2. Education: A bachelor’s degree in Human Resources, Business Administration, or a related field and ideally a master’s degree related to Human Resources or Organizational Behaviour is preferred.

3. Strategic Mindset: Ability to think strategically and commercially, aligning HR initiatives with business objectives and driving organizational performance.

4. Global Perspective: Proven experience of HR business partnering across multiple jurisdictions, with a strong understanding of international labor laws and cultural nuances.

5. Workforce Planning and Organizational Design Expertise: Demonstrated experience in workforce planning, organizational design, and organizational development, with the ability to analyze workforce needs and implement effective structures and programs to support business growth.

6. Consultative Skills: Ability to consult effectively with the business, serving as a trusted advisor to leaders and providing insights that drive strategic HR initiatives.

7. Collaboration Skills: Exceptional interpersonal and communication skills, with a collaborative spirit that fosters teamwork and builds strong relationships across all levels of the organization.

8. Ambition and Vision: A proactive and ambitious approach to shaping HR practices, with a passion for driving change and enhancing the employee experience.

9. Analytical Skills: Strong analytical and problem-solving skills, with the ability to leverage data to inform decisions and measure success.

Location

This position is based in the U.S. and offers opportunities for collaboration with global teams.

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.