Senior HPC TAM for AI Data Center Solutions

NVIDIA; Santa Clara (CA); On-site; USD 168,000 - 322,000; Full time

Job summary

NVIDIA seeks an experienced HPC Technical Account Manager or hardware engineer for enterprise customer support in the HPC data center space. You will engage with customers to resolve complex technical issues, reproduce problems, and guide installations of next-generation AI and HPC servers.

You will work with GPUs, AI accelerators, and interconnects while leveraging ML frameworks and tools such as Spark, Kubernetes, and Ceph.

Qualifications

• 8+ years in providing in-depth customer support and debugging for hardware and software products.
• BS degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
• Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
• Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
• Superb communication and presentation/oral skills
• Strong organizational skills and able to prioritize / multi-task easily with limited supervision.

Responsibilities

• Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies.
• Own and resolve customer issues during installation, operation, maintenance or product application.
• Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
• Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.
• Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.

Skills

Linux

Networking

VMware

Docker

Kubernetes

Customer support

Communication

Education

BS degree in Computer Science, Engineering, or related field

Tools

VMware

Docker

Kubernetes

Job description

NVIDIA seeks an experienced HPC Technical Account Manager or hardware engineer for enterprise customer support in the HPC data center space. You will engage with customers to resolve complex technical issues, reproduce problems, and guide installations of next-generation AI and HPC servers.

You will work with GPUs, AI accelerators, and interconnects while leveraging ML frameworks and tools such as Spark, Kubernetes, and Ceph.