HPC Technical Account Manager

NVIDIA; Santa Clara (CA); On-site; USD 168,000 - 322,000; Full time

Job summary

NVIDIA seeks an experienced HPC Technical Account Manager or hardware engineer for enterprise customer support in the HPC data center space. You will engage with customers to resolve complex technical issues, reproduce problems, and guide installations of next-generation AI and HPC servers.

You will work with GPUs, AI accelerators, and interconnects while leveraging ML frameworks and tools such as Spark, Kubernetes, and Ceph.

Qualifications

• 8+ years in providing in-depth customer support and debugging for hardware and software products.
• BS degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
• Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
• Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
• Superb communication and presentation/oral skills
• Strong organizational skills and able to prioritize / multi-task easily with limited supervision.

Responsibilities

• Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies.
• Own and resolve customer issues during installation, operation, maintenance or product application.
• Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
• Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.
• Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.

Skills

Linux

Networking

VMware

Docker

Kubernetes

Customer support

Communication

Education

BS degree in Computer Science, Engineering, or related field

Tools

VMware

Docker

Kubernetes

Job description

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation that's fueled by great technology and amazing people. Today, we're tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent. As an NVIDIAN, you'll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

We are seeking a motivated HPC Technical Account Manager or hardware engineer with soft skills, passionate about HPC data center technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations for a broad scope of groundbreaking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues. As a member of our TAM team, you are a meticulous, proficient communicator who is fundamentally interested in helping our customers succeed, taking ownership in resolving issues, and ensuring a high level of customer satisfaction is maintained and delivered. A significant part of the role is interacting with engineering, marketing, and support teams regularly.

What you will be doing:

• Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies.

• Own and resolve customer issues during installation, operation, maintenance or product application.

• Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.

• Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.

• Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.

What we need to see:

• 8+ years in providing in-depth customer support and debugging for hardware and software products.

• BS degree in Computer Science, Engineering, or a related field, or equivalent experience.

• Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)

• Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.

• Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.

• Superb communication and presentation/oral skills

• Strong organizational skills and able to prioritize / multi-task easily with limited supervision.

Ways to stand out from the crowd:

• Experience troubleshooting, debugging, and solving problems in large-scale HPC network environments

• Experience as a developer and/or support escalation team member for large enterprise customers or service providers.

• Scripting in Python, bash, Ansible, yaml, etc...

• Background with developing or debugging AI and data analytics software.

Widely considered to be one of the technology world's most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until September 20, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.