HPC Technical Account Manager — AI & Data Center

NVIDIA Gruppe; Santa Clara (CA); On-site; USD 168,000 - 322,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA seeks a motivated HPC Technical Account Manager or hardware engineer to support enterprise customers deploying next‑gen AI and HPC solutions. You’ll be the primary technical contact, resolve complex issues, and collaborate with engineering, marketing, and support teams to ensure successful outcomes.

We value deep Linux, networking, virtualization, and data center skills, plus strong communication, ownership, and customer-facing abilities in a fast-paced California environment.

Qualifications

• 8+ years in providing in-depth customer support and debugging for hardware and software products.
• BS degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
• Expertise with data center virtualization concepts and trends (VMware, Docker, Kubernetes).
• Exceptional interpersonal skills with the ability to lead resolutions for critical issues.
• Superb communication and presentation/oral skills.
• Strong organizational skills and ability to multi-task with limited supervision.

Responsibilities

• Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction.
• Own and resolve customer issues during installation, operation, maintenance or product application.
• Work with the latest hardware (GPUs, AI accelerators) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
• Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.
• Be a technical resource, develop and document standard methodologies to share with internal teams for support processes and improvements.

Skills

Linux

Networking

Customer support

Debugging

Communication

Organization

Presentation

Education

BS degree in CS/Engineering

Tools

VMware

Docker

Kubernetes

Job description

NVIDIA seeks a motivated HPC Technical Account Manager or hardware engineer to support enterprise customers deploying next‑gen AI and HPC solutions. You’ll be the primary technical contact, resolve complex issues, and collaborate with engineering, marketing, and support teams to ensure successful outcomes.

We value deep Linux, networking, virtualization, and data center skills, plus strong communication, ownership, and customer-facing abilities in a fast-paced California environment.