Senior Housing Operations Lead

University of Kentucky; Lexington (VA); On-site; USD 58,000 - 96,000; Full time

Job summary

The University of Kentucky Housing team is seeking an accomplished, results-driven professional to assume a senior leadership role supporting the Director of Housing in overseeing university-owned housing facilities.

You will lead day-to-day operations for university-owned housing facilities, manage move-in/move-out logistics, collaborate with campus partners, and drive initiatives that improve housing services and student satisfaction while promoting accountability and continuous improvement.

Qualifications

• Experience in housing operations, higher education, facilities management, or a related field.
• Strong operational, project management, organizational, and problem-solving skills.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to manage crises, make sound decisions, and adapt effectively in a dynamic environment.
• Knowledge of process improvement, and strategic initiatives.
• Commitment to student-centered service, operational excellence, and university policies.

Responsibilities

• Lead day-to-day operations for university-owned housing facilities, ensuring effective service delivery and a positive resident experience.
• Manage logistics for move-in and move-out operations, ensuring smooth operations through effective staff scheduling and resource management.
• Collaborate with Residence Life, Facilities Management, and campus partners to address student needs and maintain consistent housing operations.
• Lead administrative processes, work order follow-up, keybox management, and resource coordination.
• Support the Director of Housing in housing capital projects and implementing initiatives that improve housing services and student satisfaction.
• Lead housing-related emergency response and coordinate timely communication with university stakeholders and community.
• Promote a high-performance culture focused on accountability, service excellence, collaboration, and continuous improvement.

Skills

MS Windows

Excel

Starrez

Education

MA

Tools

MS Windows

Excel

Starrez

Job description

The University of Kentucky Housing team is seeking an accomplished, results-driven professional to assume a senior leadership role supporting the Director of Housing in overseeing university-owned housing facilities.

You will lead day-to-day operations for university-owned housing facilities, manage move-in/move-out logistics, collaborate with campus partners, and drive initiatives that improve housing services and student satisfaction while promoting accountability and continuous improvement.