Senior Housekeeping Floor Supervisor

Grand Sierra Resort Corporation; Reno (NV); Presencial; USD 40.000 - 65.000; Jornada completa

Descripción de la vacante

Grand Sierra Resort Corporation in Reno, NV is seeking an experienced Housekeeping Floor Manager to supervise and mentor a team of Guest Room Attendants and House Attendants. You will coordinate cleaning operations, schedule staff, and maintain high service and safety standards in a fast-paced hotel environment.

You will conduct briefings, inspect rooms, manage workload, and liaise with upper management to ensure VIP rooms are serviced properly and daily targets are met.

Formación

• Previous housekeeping management experience is preferred.
• Ability to supervise, train, and motivate a diverse team.
• Strong organizational and communication skills with attention to safety standards.

Responsabilidades

• Oversee the smooth operation of assigned area; ensure rooms cleaned efficiently and guest areas maintained.
• Supervise, train, direct, and assist all Team Members assigned to the area.
• Assist in maintaining OSHA compliance, proper chemical usage, and biohazard handling.
• Distribute workload fairly and ensure daily completion of tasks.
• Ensure VIP rooms and guests are properly assigned and serviced.
• Conduct daily briefings and schedule meetings with attendants.
• Communicate with housekeeping and other departments via Outlook/Teams.
• Follow up on outstanding work orders and maintain PAR levels of supplies.
• Perform daily guest room inspections and visualize room quality.
• Monitor productivity and report performance below standards to management.
• Coach and counsel staff; provide regular feedback and career guidance.
• Prepare annual reviews for House Attendants and senior GRAs as needed.
• Interview candidates to fill floors; coordinate with upper management for scheduling.
• Work with management on PTO requests and staffing plans.
• All other duties within scope of job description.

Conocimientos

Leadership

Team supervision

Training

Communication

Scheduling

Problem solving

Attention to detail

Safety compliance

Math basics

Time management

Herramientas

Microsoft Outlook

Microsoft Teams

Descripción del empleo

Grand Sierra Resort Corporation in Reno, NV is seeking an experienced Housekeeping Floor Manager to supervise and mentor a team of Guest Room Attendants and House Attendants. You will coordinate cleaning operations, schedule staff, and maintain high service and safety standards in a fast-paced hotel environment.

You will conduct briefings, inspect rooms, manage workload, and liaise with upper management to ensure VIP rooms are serviced properly and daily targets are met.