Senior Housekeeper

Sandy Lane Hotel; Louisiana (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Sandy Lane Hotel is seeking a Senior Housekeeper to lead cleaning operations for rooms, suites and public areas at a luxury resort. The role reports to the Assistant Executive Housekeeper or Director of Housekeeper and emphasizes the highest standards of cleanliness, presentation and guest service.

The candidate should have at least one year of housekeeping experience, strong English skills, and the ability to work under pressure.

Qualifications

• Secondary education completed; ability to read, write and understand English.
• One year of experience or training in housekeeping.
• Ability to work under pressure and be multi-skilled.
• Physical ability to lift up to 50 pounds and perform extensive walking.
• Strong interpersonal and communication skills.
• Discretion and confidentiality regarding guests.

Responsibilities

• Inspect rooms after turndown service and ensure amenities and presentation meet standards.
• Maintain sign-in/out procedure for keys, security and confidentiality.
• Clean, service and inspect guest rooms, suites and designated areas to high standards.
• Monitor and replenish in-room mini-bars and amenities.
• Conduct regular stock counts and report shortages.
• Coordinate deep-cleaning and special cleaning assignments as required.
• Respond to guest requests promptly and provide personalized service.

Skills

English proficiency

Customer service

Teamwork

Stress management

Education

Secondary education

Job description

SENIOR HOUSEKEEPER

Sandy Lane Hotel, an exclusive AAA Five Diamond resort and a member of Leading Hotels of the World, is seeking to recruit a Senior Housekeeper.

The Role

The Senior Housekeeper will report to the Assistant Executive Housekeeper and/or the Director of Housekeeper. responsible for maintaining the highest standards of cleanliness, presentation and upkeep of assigned guest rooms, suites and other designated areas.

Key duties and responsibilities:

• Inspect rooms following turndown service and ensure all required amenities, supplies and presentation standards are in place.
• Follows sign in and out procedure for key control, security and confidentiality
• Clean, service and inspect assigned guest rooms, suites and other designated areas, including bedrooms, bathrooms and guest areas, ensuring the highest standards of cleanliness, presentation and overall condition are maintained.
• Monitor and maintain mini-bars, refrigerators and other in-room amenities, including replenishment and stock rotation where applicable.
• Conduct regular stock counts and record and report any shortages.
• Maintain pantries, housekeeping areas and storage areas in a clean, organised and orderly manner.
• Identify and promptly report defects, damage, maintenance requirements or other deficiencies to the relevant department.
• Assign, coordinate and monitor deep-cleaning and special cleaning assignments as required, ensuring that work is completed to established standards.
• Respond promptly and professionally to guest requests and assist in providing personalised service where required.
• Maintain strict confidentiality and exercise discretion at all times in relation to guests, their information, belongings and activities.
• Communicate effectively with Housekeeping, Maintenance and other relevant departments to ensure the proper upkeep of assigned areas and timely resolution of issues.

Our ideal candidate must possess:

• A secondary level education and the ability to understand, read, write and speak English proficiently
• A good Secondary school education
• One year’s experience or any form of training in the position
• Ability to work under pressure and be multi-skilled
• Ability to perform extensive walking, bending and stretching and be able to lift up to 50 pounds
• Ability to resolve issues quickly
• Good interpersonal and communication skills.
  
• The ability to work under stress calmly and professionally in a busy environment.
• Ability to handle complaints and converse with guest
• Ability to maintain discipline and get the work done to the time schedule
• Knowledge of Sandy Lane Hotel and its facilities
• Any floor care knowledge of marble, hardwood floors would be an asset
• Ability to assign deep cleaning project as needed